Module 6 Conflict Resolution

bullying

a type of violence in which one person uses threats, taunts, or violence to intimidate another agian and again

prejudice

a negative and unjustly formed opinion

conflict

A disagreement between people with opposing viewpoints, interests, or needs

revenge

Punishment, injury, or insult to the person seen as the cause of the strong emotion.

violence

An act of physical force resulting in injury or abuse

interpersonal conflicts

Conflicts between two or more people.

escalate

To become more serious

mob mentality

Acting or behaving in a certain and often negative manner because others are doing it

conflict resolution

A life skill that involves solving a disagreement in a way that satisfies both sides

negotiation

The process of talking directly to the other person to resolve a conflict

mediation

Resolving conflicts by using another person or persons to help reach a solution that is acceptable to both sides.

TALK Strategy

Take a time-out.

Allow each person to tell his or her side.

Let each person ask questions.

Keep brainstorming.

compromise

When both sides in a conflict agree to give up something to reach a solution that will satisfy everyone

win-win solution

An agreement that gives each party something they want

peer mediation

a process in which a specially trained student listens to both sides of an argument to help the people reach a solution

The Six Steps of Mediation

1. The parties involved in the conflict agree to seek an independent mediator's help

2. The mediator hears both sides of the dispute

3. The mediator and the parties work to clarify the wants and needs of each party.

4. The parties and mediator brainstorm possible solutions.

5. The parties and mediator evaluate each possible outcome.

6. The parties choose a solution that works for each of them.