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Dual-Channel Memory
Two memory modules work in parallel, doubling bandwidth (128-bit total).
Virtual Memory
Disk storage used when RAM is full; slower but expands usable memory.
RAM (Volatile)
Data lost when power is removed.
ROM (Nonvolatile)
Read-only firmware storage; retains data without power.
Cache Memory
Fast, small memory close to CPU; most volatile.
Pagefile / Swap Space
Portion of drive used as 'overflow' RAM.
ECC Memory
Error-Correcting Code RAM; detects and corrects bit errors.
SO-DIMM
Small Outline DIMM; laptop memory form factor.
Parity Bit Memory
Detects but cannot correct errors.
IaaS (Infrastructure as a Service)
Virtualized compute, storage, and networking (e.g., AWS EC2).
PaaS (Platform as a Service)
Dev environment for applications (e.g., Azure App Services).
SaaS (Software as a Service)
Cloud-hosted applications (e.g., Gmail, Salesforce).
Private Cloud
Dedicated resources for one organization.
Public Cloud
Shared multi-tenant infrastructure.
Hybrid Cloud
Mix of public and private clouds.
Community Cloud
Shared among organizations with common goals.
High Availability
System designed for minimal downtime.
Rapid Elasticity
Automatic scaling up/down of resources.
Measured/Metered Service
Pay only for resources used.
GSM
Global System for Mobile Communications; uses SIM card.
CDMA
Code Division Multiple Access; no SIM, provisioned by carrier.
LTE (4G)
Long Term Evolution; up to ~100 Mbps, SIM required.
5G
Latest generation; ultra-low latency and gigabit speeds.
Hotspot
Device shares cellular data as Wi-Fi network.
Tethering
Share connection via USB or Bluetooth.
SIM Card
Stores subscriber identity and network credentials.
IMSI
International Mobile Subscriber Identity stored on SIM.
IMEI
Unique device identifier (hardware ID).
Airplane Mode
Disables all radios (cellular, Wi-Fi, Bluetooth).
Toner Vacuum
Specialized vacuum for removing toner safely.
Compressed Air
Never use on laser printers; spreads toner particles.
Corona Wire
Transfers charge to drum; must be kept clean.
Fuser Assembly
Melts toner onto paper; can cause burns if touched.
Drum Cleaning Blade
Removes residual toner during print cycle.
Calibration
Aligns color output and print heads.
Ghosting
Repeating faded image; caused by worn drum or fuser.
Streaks or Lines
Dirty corona wire or roller.
Paper Jam Prevention
Clean rollers and use correct paper weight.
IoT (Internet of Things)
Consumer-grade automation: smart thermostats, cameras, appliances.
SCADA (Supervisory Control and Data Acquisition)
Industrial control systems for factories, pipelines, utilities.
IoT Focus
Convenience and remote monitoring via cloud apps.
SCADA Focus
Process automation, safety, and industrial reliability.
IoT Connectivity
Wi-Fi, Bluetooth, Zigbee, Z-Wave, cellular.
SCADA Connectivity
Industrial Ethernet, serial, private networks.
IoT Example
Smart light bulbs.
SCADA Example
Water treatment or power grid control system.
Most Volatile
Cache / Registers → Lost instantly on power loss.
RAM
Lost on shutdown.
Flash Storage
Retains data (nonvolatile).
SSD / HDD
Permanent until erased.
Optical Media (CD/DVD)
Long-term nonvolatile storage.
Volatile Storage
Requires power to retain data (RAM, cache).
Nonvolatile Storage
Retains data without power (HDD, SSD, Flash, Optical).
certmgr.msc
Opens the Certificate Manager console to view, import, and manage security certificates on Windows.
lusrmgr.msc
Opens Local Users and Groups for managing local user accounts and group memberships.
GPT (GUID Partition Table)
Modern partition style that supports 128 partitions and drives larger than 2 TB; replaces MBR.
NTFS
Default Windows file system that supports file permissions, encryption, and large file sizes.
apt
Command for installing and managing packages on Debian-based Linux systems.
dnf
Command for installing and managing packages on Red Hat-based Linux systems (replaces yum).
chkdsk
Command that checks disk integrity and repairs file-system or sector errors.
WPA2 4-Way Handshake
Authentication process between a client and access point that verifies credentials and exchanges encryption keys.
Rogue antivirus
Fake antivirus software that mimics legitimate alerts to trick users into installing malware.
Data-at-rest encryption
Encrypts data stored on physical media such as HDDs, SSDs, and USB drives.
Data-in-transit encryption
Protects data moving across networks using TLS/SSL or VPNs.
Phishing
A social-engineering attack that tricks users into revealing credentials or downloading malware.
PCI DSS
Security standard for handling credit-card data and preventing payment fraud.
PHI
Protected Health Information governed by HIPAA regulations.
PII
Personally Identifiable Information such as name, address, SSN, or date of birth.
NIST compliance
U.S. government framework for cybersecurity risk management and best practices.
EULA
End-User License Agreement outlining terms and limitations of software use.
Safe Mode
Boots Windows using only essential drivers to isolate startup problems or malware.
msconfig
Tool to manage startup items and boot configurations for troubleshooting.
regedit
Registry Editor — allows manual edits to system configuration and malware removal.
WinPE
Minimal Windows environment used for system recovery and offline malware repair.
Overheating symptoms
Random shutdowns, reboots, or freezing due to poor cooling or dust buildup.
System instability causes
Failing CPU, overheating, or malware from firewall misconfiguration.
Purpose of the change
Describes the business justification and benefits for performing a system change.
Scope of the change
Outlines what systems, users, and timelines are affected by the change.
Proper documentation
Ensures customers understand timelines, procedures, and expectations for support.
Rotation lock
Prevents screen from auto-rotating between portrait and landscape modes.
.apk file
Android app installer file; considered untrusted on Apple devices.
App Store (macOS)
Used to download and check for system and app updates on Apple computers.
Gmail (Workspace)
Cloud-based enterprise email platform managed through Google Workspace.