D406 - Deck 2

A patient does not understand medical instructions. What should the provider do?

Use plain language

A patient is still confused after an explanation. What is the BEST next step?

Use the teach-back method

A patient cannot perform a task correctly. What should the provider do?

Provide a demonstration

A patient speaks a different language than the provider. What should be done first?

Use interpreter services

An older adult is making medication errors. What type of issue is this?

Health numeracy issue

A patient misses appointments due to lack of transportation. What should be addressed?

Social determinants of health

A patient cannot afford prescribed medication. What is the main issue?

Access to care

A patient does not know how to get a referral or navigate care. What type of issue is this?

Organizational health literacy issue

A healthcare organization simplifies forms and processes. What is this improving?

Organizational health literacy

A provider teaches a patient how to use an online portal. What type of literacy is this?

Digital health literacy

A patient refuses treatment due to cultural beliefs. What should the provider do?

Use cultural competence

A provider reflects on their own bias before interacting with a patient. What is this called?

Cultural humility

A patient fears being judged for a diagnosis. What approach should the provider use?

Non-labeling

A patient is denied care due to disability. What principle is being violated?

Equal opportunity

A patient chooses their own treatment despite disagreement. What principle is this?

Autonomy

A provider supports a patient’s decision even if they disagree. What principle is this?

Respect for autonomy

A provider includes the patient when making care decisions. What is this called?

Partnership

A provider explains all treatment options clearly. What principle is this?

Informed decision-making

A provider asks “What matters most to you?” What approach is this?

Patient-centered care

A community lacks access to food, housing, and jobs. What does this represent?

Social determinants of health

A program provides transportation or housing support. What is this addressing?

Social determinants of health

A provider assumes all patients may have difficulty understanding. What strategy is this?

Universal precautions

A patient struggles with daily tasks due to disability. What is this called?

Activities of daily living limitation

A patient is encouraged to set their own health goals. What concept is this?

Empowerment

A patient learns to speak up for their needs. What concept is this?

Self-advocacy

A program improves access to healthcare services. What outcome is this supporting?

Improving health outcomes

A program reduces differences between groups. What is this addressing?

Reducing health disparities