business english 3

corner shop

mały sklepik na rogu

in long queues

w długich kolejkach

ATM

bankomat

to make a complaint

złożyć reklamację

to send a registered letter

wysłać list polecony

to get a refund

dostać zwrot pieniędzy

discount

zniżka

to be overpriced

mieć zawyżone ceny

to pay in cash

płacić gotówką

to keep the receipt

zachować paragon

to haven’t got any money on you

nie mieć przy sobie żadnych pieniędzy

changing rooms

przymierzalnie

to leave a tip

zostawić napiwek

to spend too much money on

wydawać za dużo pieniędzy na

second-hand shop

sklep z używaną odzieżą

greengrocer’s

warzywniak

reduced price

obniżona cena

monthly installment

miesięczna rata

I don’t have any cash on me

nie mam przy sobie gotówki

prospective customers

potencjalni klienci

bank statement

wyciąg bankowy

competitive edge

przewaga konkurencyjna

didn’t meet out expectations

nie spełniło naszych oczekiwań

to renew sth’s insurance

odnowić ubezpieczenie czegoś

product placement

lokowanie produktu

I cannot afford

nie stać mnie

shortages of some products

niedobory niektórych produktów

to make a complaint

złożyć reklamację

to pick up some bargains

znaleźć/wyszukać jakieś okazje cenowe

to pay in advance

płacić z góry

contactless payment function

funkcja płatności zbliżeniowej

in bulk

hurtem

sold out

wyprzedane

to be good value for money

być wartym swojej ceny

to put some money aside

odłożyć trochę pieniędzy

word of mouth marketing

marketing szeptany, poczta pantoflowa

to pass the buck

when you don’t want to do sth and make sb else do it

to be ripped off

when you pay more than necessary

the last straw

the last in a series of unpleasant events that finally makes you feel that you cannot continue to accept a bad situation

the last straw that broke the camel's back

kropla przelała czarę goryczy

it slipped my mind

when you can’t recall the word you need

to talk at cross purposes

when you and the other person are talking about two different subjects

to get to the bottom of a problem

to discover the truth about a situation

the moment of truth

when a customer forms an impression of your brand and you wait for it

to handle complaints

rozpatrywać reklamacje

rapport

dobre stosunki

a money-back guarantee

gwarancja zwrotu pieniędzy

it didn’t meet our standards

nie spełniło naszych standardów

to give refunds promptly

a one-off goodwill payment

a mix-up

financial compensation

an oversight

consumer differentiation

a way to distinguish a consumer from several other consumers

empathy

the ability to put yourself in someone else’s shoes

market research

when you gather info about consumers’ needs and preferences

showcase

a container with glass sides in which valuable or important objects are kept so that they can be looked at without being touched, damaged, or stolen// an event showing the best features

merchandise

goods bought and sold in business

redeem points/coupons/vouchers

to exchange a piece of paper representing money for that amount of money or goods to this value

personalisation

tailoring support to individual customers to add “human touch” to your communication

downtime

the time during which your product/service is unavailable bc of an issue/maintenance

front of house employees (FOH)

those whose main function is to interact with customers (servers, cashiers, hosts, front desk staff, security)

back of house employees (BOH)

those whose work rarely involves interacting with customers (chefs, cooks)

cross-selling

to sell related products and complementary to an existing customer

assortment

a miscellaneous collection of things/people

customer experience (CX)

what customers feel while shopping

neuromarketing

a process of researching the brain patterns of consumers to reveal their responses to particular ads/products before developing new campaigns

consumer behaviour

the study of how individual customers, groups etc. select, buy, use products

a loyalty programme

a marketing strategy designed to encourage customers to continue to use the services associated with the program by providing them with special cards

customer delight

the process of exceeding a customer’s expectations → a positive experience with your product

customer defection

the loss of clients or customers

end-user

a person who ultimately uses or is intended to use a product

customer retention

the practice of keeping customers by building long-term relationships

a customer satisfaction survey

a questionnaire designed to help businesses understand what their customers think about them/their products

quality sercive

service that meets/exceeds customer expectations

critical moment

when a customer’s experience makes a bigger impact on customer satisfaction than other times

shoppable

(about a shop) easy or enjoyable to shop in

up-selling

trying to persuade a customer who is already buying something to buy more, or to buy something more expensive

to shop till you drop

kupować do upadłego

bargain hunting

szukanie okazji

to shop around

porównywać ceny w różnych miejscach przed zakupem

window shopping

oglądanie wystaw bez kupowania

to cost an arm and leg

kosztować majątek

retail therapy

zakupy na poprawę humoru :)

to splash out on sth

zaszaleć (wydać dużo $)

to have deep pockets

być zamożnym

to pay through the nose

przepłacić

daylight robbery

rozbój w biały dzień, absurdalnie drogie

to throw money down the drain

wyrzucić pieniądze w błoto

to buy sth for a song

kupić coś b tanio

to sell like hotcakes

sprzedawać się jak świeże bułeczki

to foot the bill

zapłacić, uregulować rachunek

to buy a lemon

kupić kota w worku

lemon law

przepisy o ochronie konsumentów (usa)

to scoop up the bargains

kupić coś szybko w dobrej cenie// łapać okazję

to have money to burn

mieć forsy jak lodu

consignment shop

komis

pay what you want

system płatności, gdzie kupujący płaci dowolną kwotę za dany towar

suspended meal

płacisz z góry za porcję/zamówienie osoby za tobą//dla potrzebujących