C202 - MANAGING HUMAN CAPITAL - PRACTICE TEST A - REVIEW
Studied by 3 people
Learn
Practice Test
Spaced Repetition
Match
Flashcards1/97
There's no tags or description
Looks like no tags are added yet.
Name | Mastery | Learn | Test | Matching | Spaced |
|---|
No study sessions yet.
98 Terms
How does HRM support managers?
Supply human capital needed to execute the business strategy
3 multiple choice options
What is HR's primary purpose?
Attracting, motivating, rewarding and retaining employees.
3 multiple choice options
Which HRM function aligns individual goals with organizational goals?
Performance management
3 multiple choice options
How does HRM influence organizational performance?
It transforms employee potential into actual performance
3 multiple choice options
What type of organizational culture exists when employees tend to stay with the company for a long time and that loyalty is a key virtue?
Consensual
3 multiple choice options
Which ethical standard applies when deciding if a new employee and a longtime employee should be disciplined the same way for being tardy?
Fairness
3 multiple choice options
Which of the following would be an ethical dilemma for a hiring manager?
A current employee asks for his son to be hired for a summer internship
3 multiple choice options
Which of the following is a key statement about HRM metrics?
HRM metrics must be mapped to business goals
3 multiple choice options
Why is diversity important to an organization?
A strong diversity culture is positively related to customer satisfaction
3 multiple choice options
Which law protects employees in active military service?
Uniformed Services Employment and Reemployment Rights Act
3 multiple choice options
Which human bias involves a dislike?
Stereotypes
3 multiple choice options
Which option is legal for affirmative action?
Posting job opportunities at a local women's club
3 multiple choice options
Which statement is true about hostile work environment?
Employees can make a claim for being exposed to sexually inappropriate conversation
3 multiple choice options
What type of discrimination claim can occur when the same hiring requirements apply to all applicants but the result is discriminatory to a protected class?
Adverse impact
3 multiple choice options
What type of discrimination claim can occur when a protected class member is intentionally discriminated against?
Disparate treatment
3 multiple choice options
Which term describes the organization's long-term goals?
Vision
3 multiple choice options
What is the primary outcome of job analysis?
A job description
3 multiple choice options
What is the term for a company's formal system of task, power, and reporting relationships?
Organizational structure
3 multiple choice options
What is the term for a requirement that employees submit an electronic timecard to Payroll by 5:00 pm every other Friday to get paid?
Procedure
3 multiple choice options
Which statement is true?
Rules are statements of what employees can and can't do
3 multiple choice options
What is the best method to find a candidate that has good existing knowledge of the corporate culture and business units?
Use your company's talent inventory
3 multiple choice options
What type of fit ensures the candidate will work well with the current team?
Person-group
3 multiple choice options
What type of interview format relies heavily on appearance and nonverbal cues (e.g., confidence and making eye contact)?
Unstructured
3 multiple choice options
Which is a case interview question?
What is your recommendation to create efficiency in the budget process?
3 multiple choice options
What type of fairness is concerned with whether all applicants were required to submit their resume, references, and work sample, as well as participate in two interviews?
Distributive
3 multiple choice options
Which option would promote procedural fairness in your hiring process?
Give all interviewees the chance to show their skills
3 multiple choice options
The HR Director decided a department has a high turnover rate and should receive training on wellness incentives and methods for reducing stress. What is the next step in creating effective training?
Design the training
1 multiple choice option
Which training method involves giving an employee instructions, observing the employee completing actual tasks, and providing feedback to the employee?
On the job training
3 multiple choice options
Which sensory modality (learning style) is best for employees who prefer to learn by doing?
Kinesthetic
3 multiple choice options
Which level of Kirkpatrick's requires managers to observe employees putting their training into practice?
Behavior
3 multiple choice options
Which level of Kirkpatrick's may involve customer surveys?
Results
3 multiple choice options
Why is feedback important?
Tracks an employee's progress in relation to individual goals
3 multiple choice options
Which action is appropriate when an employee violates the same rule twice?
Write her up
3 multiple choice options
Which source can't comment on an employee's ability to follow an internal policy?
External customer
3 multiple choice options
Which human bias involves rating all employees as average?
Central tendency error
3 multiple choice options
Which human bias occurs when a manager labels a group of people?
Stereotyping
3 multiple choice options
What is the term for an explanation of 1) desired goals and results, 2) how results will be measured, and 3) what standards will be used to evaluate results?
Performance plan
3 multiple choice options
What pay options reinforce the competitive advantage of cost efficiency by controlling labor costs?
Variable pay
3 multiple choice options
Which category includes vacation time?
Indirect financial compensation
3 multiple choice options
Which law prohibits discrimination based on gender?
Equal Pay Act
3 multiple choice options
What is the label for ethical violations in pursuing a goal?
Unintended consequences
3 multiple choice options
Which label describes employees motivated by bonuses?
Extrinsic
3 multiple choice options
What is the goal of offering a wellness program, healthy snacks, and a fitness center?
Decrease health care claims
3 multiple choice options
Which benefit must an employer provide employees?
Unemployment
3 multiple choice options
What type of benefit is telecommuting?
Optional
3 multiple choice options
Which factor impacts an employee's impression of the safety culture?
Management and employees' attitudes
3 multiple choice options
What is the Occupational Safety and Health Administration (OSHA)'s primary focus?
Correcting workplace hazards
3 multiple choice options
How do safety programs benefit the employer?
Increasing productivity
1 multiple choice option
What type of stress is an employee experiencing when they are underwhelmed at work?
Dysfunctional stress
3 multiple choice options
Which factor decreases dysfunctional stress?
Allowing employees greater control of their work
3 multiple choice options
Who does research show is most likely to bully in the workplace?
Managers
3 multiple choice options
Which conclusion is best when an employee is trying to complete a project and another employee intentionally does not answer emails requesting information for the project?
This may be bullying and requires further investigation
3 multiple choice options
Which statement is true about workplace violence?
An employee assistance program (EAP) is a proactive approach to preventing workplace violence
3 multiple choice options
Which law was passed to try to curb worker stoppages, strikes, and general labor conflict?
Wagner Act unions
3 multiple choice options
What option does the union have to encourage the employer to resolve issues?
Strikes
3 multiple choice options
Which labor law seeks to resolve airline labor disputes?
Railway Labor Act
3 multiple choice options
What is the term for employee enthusiasm and involvement in their work?
Employee engagement
3 multiple choice options
Which factor is most impacted by excellent career advancement opportunities, and trust and confidence in senior leadership?
Retention
1 multiple choice option
Which type of organizational commitment represents employees who are passionate about the company's mission?
Affective
3 multiple choice options
What type of organizational commitment exists when an employee feels too old to start over somewhere else and does not want to risk failing at the new job?
Continuous
3 multiple choice options
What type of organizational commitment represents employees who stay because the employer allowed a flexible work schedule during a personal crisis?
Normative
1 multiple choice option
What type of turnover occurs when an employee resigns because she has been overlooked for a management opportunity?
Avoidable
3 multiple choice options
Which of the following reasons for leaving is not considered involuntary turnover?
Quitting
3 multiple choice options
What type of turnover occurs when a model employee resigns?
Dysfunctional
3 multiple choice options
What is the term for when an employee walks off the job?
Voluntary turnover
3 multiple choice options
What change can you make to reduce turnover?
Create an open and positive culture
3 multiple choice options
Which of the following is a true statement about employment-at-will?
It applies when there is no formal employment contract
3 multiple choice options
What is another term for a management training program?
Succession management
3 multiple choice options
What is the term for moving employees to other parts of the company, or to other jobs the company needs filled, to match the workforce with the organization's talent needs?
Workforce redeployment
3 multiple choice options
How should an employer select the right person to cover for an absent employee?
Use the company's skill inventory to pick someone
3 multiple choice options
This Act states that Employers with at least four employees must verify the employment eligibility of everyone hired. It also states that only US citizens, Nationals of the US, and authorized aliens are allowed to work in the US are eligible to for employment.
Immigration and Reform Control Act of 1986
3 multiple choice options
This Act states that employers with at least 100 employees must give at least 60 days notice of plant closings or mass layoffs of 50 or more people
Work Adjustment & Retraining Notification Act (WARN) of 1988
3 multiple choice options
This Act prohibits employment discrimination based on race, color, religion, sex, or national origin
Title VII of the Civil Rights Act 1964
3 multiple choice options
This Act was the result of a long fought struggle on the part of workers, it standardized the 8 hour day and prohibits child labor and the act instituted a minimum wage and overtime rule.
Fair Labor Standards Act 1938
3 multiple choice options
The Act that protects individuals 40 years of age or older
Age Discrimination in Employment Act of 1967
3 multiple choice options
This Act prohibits employers from discrimination against individuals based on the results of genetic testing when making hiring, firing, job placement, or promotion decisions.
Genetic Information Nondiscrimination Act of 2008
3 multiple choice options
This Act prohibits discrimination for all employment related purposes on the basis of pregnancy, childbirth, or related medical conditions
Pregnancy Discrimination Act of 1978
3 multiple choice options
The Act that requires leave and job return for personal or family medical reasons and for the care of newborn or newly adopted children
Family and Medical Leave Act of 1993
3 multiple choice options
This Act prohibits wage discrimination on the basis of sex
Equal Pay Act of 1963
3 multiple choice options
This Act prohibits discrimination of a qualified individual with or perceived as having a disability; focus on fair treatment and reasonable accommodations.
American's with Disabilities Act of 1990 (amended in 2008)
3 multiple choice options
This Act means that employment practices must be designed and used in a manner that treats employees and applicants consistently regardless of their protected characteristic
Equal Employment Opportunity
3 multiple choice options
This Act ensures that members of the uniformed services are entitled to return to their civilian employment after their service
The Uniformed Services Employment and reemployment Rights Act of 1994
3 multiple choice options
This Act prohibits discrimination against and requires affirmative action for disabled Veterans as well as other categories of Veterans
Vietnam Era Veterans Readjustment Assistance Act of 1974 VEVRAA
3 multiple choice options
This occurs when employment-related decisions and actions are not job related, objective or merit based
Unfair discrimination
Employers with group health plans and 20 or more employees are required to offer this benefit coverage to terminated employees for a limited period of time.
Consolidated Omnibus Budget Reconciliation Act (COBRA) of 1986
This Act prohibits retaliation against employees seeking to unionize
National Labor Relations Act of 1935
3 multiple choice options
A civil wrong in which an employer violates a duty owed to its customers or employees in handled at the state level
workplace tort
Prohibits discrimination against qualified individuals with a disability
Rehabilitation Act of 1973
When only objective, merit based and job related characteristics are used to determine employment related decisions
Fair Discrimination
Consists of identifying, analyzing, and prioritizing risks
Risk Assessment
Identify, assess, and resolve risks before they become serious threats to an organization
Risk Management
Focuses on treating employees fairy and making employment decisions based on job-relevant information, performance, and merit rather than on protected characteristics of gender, disability, or race.
Legal Compliance
Involves risk management planning and monitoring, and resolving risks
Risk Control
Body of case-by-case court decisions that determine what is legal and what remedies are appropriate
Common Law
Means that everyone fees respected and listened to and everyone contributes to their fullest potential
Inclusion
Practices that violate a federal, states, or, local employment law. For example by unfairly discriminating against people with legally protected characteristics including pregnancy, religion, or age
Unlawful employment practices
This awareness enables you to hire, retain, and motivate the best talent which helps maximize your organizations performance. It also fosters creativity and innovation
Diversity
Avoidance: eliminate and withdraw - poor cultural fit
Reduction: Reduce the risk - succession planning
Sharing: Transfer risk by outsourcing i.e. outsource employee background checks
Retention: Accept & budget risk - set aside money for EEO compliance fines, severance, and lawsuits
Four Risk Technique Categories