Building Professional Relationships

These flashcards cover key vocabulary and concepts related to building professional relationships, focusing on interpersonal skills, active listening, and the change process.

Interpersonal Skills

Vital skills for establishing and maintaining effective rapport with clients.

Self-awareness

Understanding oneself leads to better interactions and recognition of personal biases.

Active Listening

Engaging fully with clients by listening attentively without interruption.

Structuring Meetings

Facilitating agenda-driven meetings for clear communication and progress tracking.

Warmth

Non-verbal communication that conveys acceptance, understanding, and support.

Empathy

Deeply understanding the client’s emotional experiences to facilitate healing.

Respect

Valuing the client’s unique experiences, enriching the therapeutic response.

Genuineness

Being authentic and transparent in interactions to build trust.

Open-ended Questions

Questions that invite broader, thoughtful responses (e.g., 'What do you feel about this situation?').

Closed-ended Questions

Questions that elicit specific facts with limited response options (e.g., 'Do you feel sad?').

Reflecting Content

Restating the main points to ensure understanding and reinforce client expression.

Reflecting Feelings

Acknowledging and validating the client's emotions to enhance their sense of being heard.

Summarizing

Offering a concise recap of the conversation to clarify key points discussed.

Reflecting Meaning

Unpacking the significance behind the client's statements to deepen dialogue.

Evaluating Progress

Implementing assessment methods to measure success and adjust plans as necessary.

Building a Collaborative Relationship

Understanding the client’s strengths and challenges to foster collaboration.