finals

Rites when the physical body is not present

Memorial service

Family units with one male, one female, their children together and any children they each may have from previous marriages or relationships

Blended family

Funeral rites lacking religious connotations

Humanistic funeral rites

What items are smaller portion of the overall revenue structure of funeral home?

Casket and other Merchandising items

Structured ranking of entire groups of people according to rank, caste or class that perpetuates unequal economic rewards and power in society

Social stratification

1900, population dedicated to food production

40%

Funeral rites that adhere to specific rituals or ceremonies?

Traditional funeral rites

Formal norms enforced by state

Laws

An established order prescribed procedure for religious or other rite. Formal activities conducted on some solemn or important occasion

Ceremony or ritual

Authority pattern in which spouse's ’s are regarded as equals

Egalitarian

When did more people begin to live in urban rural areas

1920

Geographic factor that impact the funeral industry today is the degree of _____

Mobility

What carries little to no moral significance?

Norms

Last attempt decedent makes to decry the anonymity of urban living

Personalized funerary experience

Helps shape the adaptive strategies and ultimately the manner in which societies are organized

Technology

Standards by which members of a particular culture define what is good or bad, moral or immoral, proper or improper, desirable or undesirable, beautiful or ugly?

Values

Subculture

Segment of society that shares distinctive pattern of mores, folkways and values that differs from the pattern of larger society

Inclusive term referring to all funerals and memorial services

Funeral rite

A funeral rite is considered to be what two things?

1. A social function

2. Cultural universal

Modified extended family

A family fashioned with the purpose to provide added support and resources for the entire group

The year the Supreme Court ruled that same sex marriages is nationwide rite.

2015

Adaptive funeral rites

Funeral rites that have been modified to meet current needs of the surviving family and friends

Lifelong process through which people learn the attitudes, values and behaviors appropriate got members of a particular culture

Enculturation

Extended family

A family in which relatives (grandparents, Aunts or uncles) live in the same household as parents and their kids

The year cremation exceeded the rate of burial in the US

2016

What is an action conducted during a rite which may or may not have symbolic meaning to participants or witnesses of the rite

Ceremony

The most widely used symbol or set of symbols in a culture

Language

Religious, cultural, social or other solemn ceremony or act

Rite

Behavior that carries moral significance

Mores

Sociology

The systematic study of the relationship between the individual and society and the consequences of difference

Norms deemed highly necessary to the welfare of a society

Mores

Age group that is the fastest growing segment in the population

85+

Cultural universal

Common practice or belief shared by all societies

The process by which a society transformation from a primarily agricultural adaptive strategy to the manufacturing of good and services through advanced technical enterprises

Industrialization

Cultural relativism

Viewing of people’s behavior from the perspective of their own culture

Items necessary for creating a protocol for selecting third party crematories?

1. Minimum standard for identification and preparation of remains

2. Required authorization forms and permits

3. Instruction for final disposition

Cornerstone of establishing and maintaining a good working relationship with a 3rd party crematory

Due diligence

Records needed when working with a third party crematory?

1. Appropriate certificates

2. Appropriate licenses

3. Corporational records

Contract generated and signed by both the third party crematory and funeral home should:

1. Establish expectations of the 3rd party crematory

2. Hold the crematory accountable to the desired level of service expected

3. Support due diligence of funeral home

4. Establish a positive working relationship with the provider

Rites when the physical body is not present

Memorial service

How many steps involved in the process of practicing due diligence regarding selection and retention of 3rd party crematory

Four

Upon selection of a cremation provider what is critical that parties practice in order to maintain best practices in their work relationships

Due diligence

Who must comply with the FTC funeral rule?

All funeral providers

Funeral good according to the FTC funeral rule

Products sold directly to the public in connection with funeral services

How many required disclosures must be on the GPL

6

How many various goods and services must be separately priced in the GPL to comply with the funeral rule

16

For direct cremation the GPL must state

Price range, required disclosures, price when consumer is providing casket or container, price when you provide alternative container

Alternative container

Unfinished, wood box or nonmetal receptacle or enclosure without ornamentation or fixed interior lining, designed for human remains encasement

Where only the GPL might a third party crematory be located

Cash advances fee

Avoid reaching for pens within the first _____ mins of meeting a family

15-30

Paint the picture

Articulate the value of the funeral

Viral statistics info

1. Death certificate

2. Obituary

3. Military honors

4. Social security notification

When does the family lose trust in the funeral director?

When arrangement begins with facts first

Types of listening

Informal, evaluative, empathetic, critical

Verbal soft skills

Volume, pitch, tone, Articulation, and rate

A moderate amount of anxiety before speaking before an audience is

Facilitative anxiety

Chronemics, monochronic, polychronic

Terms associated with the study of how humans use and structure time

Sympathy flowers

Sent to homes and businesses in smaller vase arrangements

Rites when the physical body is not present

Memorial service

Family units with one male, one female, their children together and any children they each may have from previous marriages or relationships

Blended family

Funeral rites lacking religious connotations

Humanistic funeral rites

What items are smaller portion of the overall revenue structure of funeral home?

Casket and other Merchandising items

Structured ranking of entire groups of people according to rank, caste or class that perpetuates unequal economic rewards and power in society

Social stratification

1900, population dedicated to food production

40%

Funeral rites that adhere to specific rituals or ceremonies?

Traditional funeral rites

Formal norms enforced by state

Laws

An established order prescribed procedure for religious or other rite. Formal activities conducted on some solemn or important occasion

Ceremony or ritual

Authority pattern in which spouse's ’s are regarded as equals

Egalitarian

When did more people begin to live in urban rural areas

1920

Geographic factor that impact the funeral industry today is the degree of _____

Mobility

What carries little to no moral significance?

Norma

Last attempt decedent makes to decry the anonymity of urban living

Personalized funerary experience

Helps shape the adaptive strategies and ultimately the manner in which societies are organized

Technology

Standards by which members of a particular culture define what is good or bad, moral or immoral, proper or improper, desirable or undesirable, beautiful or ugly?

Values

Subculture

Segment of society that shares distinctive pattern of mores, folkways and values that differs from the pattern of larger society

Inclusive term referring to all funerals and memorial services

Funeral rite

A funeral rite is considered to be what two things?

1. A social function

2. Cultural universal

Modified extended family

A family fashioned with the purpose to provide added support and resources for the entire group

The year the Supreme Court ruled that same sex marriages is nationwide rite.

2015

Adaptive funeral rites

Funeral rites that have been modified to meet current needs of the surviving family and friends

Lifelong process through which people learn the attitudes, values and behaviors appropriate got members of a particular culture

Enculturation

Extended family

A family in which relatives (grandparents, Aunts or uncles) live in the same household as parents and their kids

The year cremation exceeded the rate of burial in the US

2016

What is an action conducted during a rite which may or may not have symbolic meaning to participants or witnesses of the rite

Ceremony

The most widely used symbol or set of symbols in a culture

Language

Religious, cultural, social or other solemn ceremony or act

Rite

Behavior that carries moral significance

Mores

Sociology

The systematic study of the relationship between the individual and society and the consequences of difference

Norms deemed highly necessary to the welfare of a society

Mores

Age group that is the fastest growing segment in the population

85+

Cultural universal

Common practice or belief shared by all societies

The process by which a society transformation from a primarily agricultural adaptive strategy to the manufacturing of good and services through advanced technical enterprises

Industrialization

Cultural relativism

Viewing of people’s behavior from the perspective of their own culture

Items necessary for creating a protocol for selecting third party crematories?

1. Minimum standard for identification and preparation of remains

2. Required authorization forms and permits

3. Instruction for final disposition

Cornerstone of establishing and maintaining a good working relationship with a 3rd party crematory

Due diligence

Records needed when working with a third party crematory?

1. Appropriate certificates

2. Appropriate licenses

3. Corporational records

Contract generated and signed by both the third party crematory and funeral home should:

1. Establish expectations of the 3rd party crematory

2. Hold the crematory accountable to the desired level of service expected

3. Support due diligence of funeral home

4. Establish a positive working relationship with the provider

How many steps involved in the process of practicing due diligence regarding selection and retention of 3rd party crematory

Four

Upon selection of a cremation provider what is critical that parties practice in order to maintain best practices in their work relationships

Due diligence