HRM202c

When creating a pay package for a role, an HR professional will consider the total compensation. What does this total compensation include? (Select all that apply) Soạn độc quyền bởi thủy tiên

A. Wages or salary

B. Incentives

C. Benefits

D. Outside income

ABC

Which of the following is NOT one of the standard checks organizations use before hiring candidates?

A. Nationality check

B. Credit check

C. Criminal check

D. Motor vehicle check

A

What type of background check would an organization use to determine if an application is suitable to work with children or be a security guard?

A. Criminal record check

B. Motor vehicle record check

C. Credit check

D. Medical check

A

An HR professional creates a training program in which employees learn individual tasks and concepts and then teach the concepts to others in the group. Which type of learning structure does this refer to?

A. Cooperative learning

B. Simulated learning

C. Competitive learning

D. Independent learning

A

According to OSHA, which of the following is one thing that businesses with more than ten employees are required to do?

A. Maintain complete and accurate records of work-related illnesses and injuries

B. Conduct monthly safety inspections and submit reports

C. Conduct weekly fire drills

D. Share yearly records of existing and previous employees

A

An HR manager uses talent management systems to automate compensation management. What does compensation management involve?

A. The legal requirements, pay equity within an organization, and competitive pay within an industry

B. Ensuring employees know what they need to do to achieve the organization's goals

C. What training, education, and experience those employees will need to occupy executive roles in the organization

D. The performance review process across each department in an organization

A

Which of the following are the most common types of childcare benefits an organization might offer? Select all that apply.

A. Assistance finding information

B. Vouchers or discounts

C. Onsite care

D. Tutoring services

ABC

Fill in the blank: A ______ can be used to assess the economic feasibility of a training program by comparing the total expense associated with the training program to the outcomes derived from the program.

A. cost-benefit analysis

B. training experience

C. SMART goal

D. Feedback form

A

Fill in the blank: A ______ is a mandatory suspension from work.

A. furlough

B. lay off

C. divestiture

D. leave of absence

A

An HR team analyzes potential threats to an organization and develops strategies to prevent those threats from causing harm. What process is the HR team following?

A. Risk management

B. Project management

C. Employee assessment

D. Hazard prevention

A

An organization outlines its reporting structure and key roles in a manual. What is this manual referred to as?

A. Employee handbook

B. Company guide

C. Company directory

D. Employee spec sheet

A

Which of the following help organizations create and maintain an inclusive and diverse workplace?

A. Targeted recruiting

B. Team-building activities

C. Designate diversity to one department

D. Encourage employees to conform

A

An organization creates a few salary groups with a large difference between the minimum and maximum pay levels. What is this pay structure known as?

A. Broadbanding

B. Red Circle Pay Rate

C. Linear compensation

D. Hierarchical pay

A

What term describes the legislation and policies that require all employees be treated the same regardless of race, national origin, age, religion, or sex?

A. Equal Employment Opportunity (EEO)

B. Health Insurance Portability and Accountability Act (HIPAA)

C. Federal Trade Commission (FTC)

D. Employee Assistance Program (EAP)

A

When defining HR goals, which of the following is most important to remember?

A. HR goals should align with the overall organizational goals

B. HR goals should focus on reducing the number of employees

C. HR goals should align with the organization's marketing goals

D. HR goals should prioritize gender equality above all else

A

You need to hire a new employee that does not currently work at your organization. What type of recruitment should you use?

A. External recruitment

B. Internal recruitment

C. In-house recruitment

D. Intra-team advancement

A

An organization offers childcare benefits in the form of a subsidy for employees who have been at the company for a certain amount of time. What childcare benefits do they offer?

A. Vouchers or discounts

B. Unlimited vacation days

C. A monthly stipend

D. Childcare account

C

Which type of training includes policies and procedures related to unconscious bias and cultural sensitivity?

A. Diversity and inclusion training

B. Code of conduct/ethics training

C. Morality/self-discovery training

D. Health and safety training

A

What is the agreed upon compensation given to an employee when they join a company?

A. Base pay

B. Bonus pay

C. Joining fee

D. New hire pay

A

An HR team manages employees' pay and additional offerings. What type of tasks would the HR team typically perform to manage pay and additional offerings?

A. Establish and maintain compensation and benefits programs for all employees

B. Recruit and select new employees

C. Facilitate performance management and appraisal systems

D. Resolve conflicts among staff members

A

Which type of incentive pays employees a percentage of sales?

A. Commission

B. Annual bonus

C. Stock options

D. Overtime pay

A

An employee earns a red circle pay rate. What does this mean?

A. The employee is paid above the maximum compensation for their salary range

B. The organization pays employees appropriate compensation based on qualifications and performance

C. The employee has insufficient skills or experience

D. The employee's pay falls within the pay range for employees with comparable skills and experience

A

Which statement best describes the difference between training and development?

A. Training focuses on increasing knowledge and skills, and development focuses on sharpening professional skills for future performance.

B. Training focuses on long-term growth, and development focuses on immediate skills shortages.

C. Training focuses on new employees and development focuses on experienced employees.

D. Training is performed in-house while development is performed by an external party.

A

What is hostile work environment harassment?

A. When coworkers or supervisors engage in unwelcome sexually charged behavior making the workplace atmosphere intimidating, unpleasant, or offensive.

B. When coworkers or supervisors hire and promote their friends and family.

C. When coworkers or supervisors date each other and proceed to discuss their relationship with friends at work.

D. When coworkers or supervisors make more money than other people in a similar position with similar responsibilities.

A

While creating a code of ethics for an organization, which of the following should you include?

A. The organization's social responsibilities and obligations

B. The organization's financial expectations and budgeting strategies

C. Employee vacation and time-off policies

D. An organization's sales targets and performance metrics

A

True or false: A manager should always wait for the victim of sexual harassment to come forward themselves.

A. True

B. False

B

Which of the following benefits allows employees to work from somewhere other than an office, usually their home?

A. Remote work

B. Volunteer time off

C. FMLA

D. Employee assistance programs

A

Fill in the blank: Organizations can contain costs by shifting to a _____ benefits package, where employees can opt for more paid time off, or other benefits that are less costly than healthcare, in lieu of participating in the organization's health insurance plan.

A. cafeteria-style

B. randomized

C. a la carte

D. Customizable

A

Which of the following is where an employee's misbehavior, and any corrective conversations or actions are documented.

A. Disciplinary records

B. Managerial hearings

C. Punishment appeals

D. Performance reports

A

You are an HR professional responsible for implementing an organization's anti-harassment and discrimination training program. What does the training program entail?

A. Preventing and responding to unfair treatment based on gender, race, beliefs, or other characteristics

B. Protecting sensitive information and preventing data breaches

C. Ensuring workplace health and safety when handling hazardous materials

D. Addressing unconscious bias and cultural sensitivity, and promoting inclusivity

A

Fill in the blank: ln ______ training; a manager or another experienced team member provides real-time instruction on a specific topic.

A. on-the-job

B. self-paced

C. external

D. Mandatory

A

What are the two most commonly used pay periods used for employee compensation?

A. Weekly and bi-weekly

B. Hourly and annually

C. Daily and quarterly

D. Monthly and bi-monthly

A

An HR manager designs engaging learning experiences for employees. What formats might they consider to engage employees and improve their knowledge retention? Select all that apply.

A. Role-playing exercises

B. Gamification

C. Team-building activities

D. Lectures

ABC

Fill in the blank: A _______ is the process of helping people complete tasks to the best of their abilities, which begins by defining a job, and ends when an employee leaves the organization.

A. Performance management system

B. Performance engagement system

C. Performance manipulation strategy

D. Performance engagement survey

A

When would an organization consider group incentive pay?

A. When it is difficult to measure individual employee performance

B. When employees manage their work without supervision

C. When the organization wants to reward employees solely based on seniority

D. When the organization wants to measure managers' performance

A

Which of the following metrics in training can be described as "a comparison of profit versus loss in relation to a particular investment"?

A. Return on investment

B. Learner engagement

C. Cost per investment

D. Training experience satisfaction

A

An organization offers employees career development opportunities including coaching to learn skills to grow their careers. What type of career development tool does this refer to?

A. Mentorship

B. Promotion

C. Subsidized education

D. Job Rotation

A

An HR team introduces team meetings as part of an organization's communication strategy. What role do team meetings play in this process?

A. Meetings bring employees together to discuss updates, share insights, and align efforts toward shared goals.

B. Team meetings allow employees to socialize and discuss personal matters, such as hobbies and weekend plans.

C. Team meetings celebrate employees' achievements and milestones, such as birthdays and anniversaries.

D. Meetings provide employees with training and development opportunities to enhance their personal hobbies outside of work.

A

Which of the following rating systems is based on the extent to which employees meet their personal performance goals?

A Management by Objectives system

B. BARS appraisal system

C. BOS scale

D. Critical incident method

A

An HR Manager plans a training program for employees with diverse learning styles. They identify employees who are tactile or kinesthetic Ieamers and aim to ensure that the training methods are effective for this specific group of employees. Which training method works best for tactile or kinesthetic Ieamers? Select all that apply.

A. Movement-based learning tools like virtual reality

B. Physical props, like puzzles

C. Group activities, such as team-building exercises

D. Handouts, books, and articles with illustrations

ABC

Which of the following actions are considered unfair labor practice when employees decide to unionize?

A. Making promises on the condition that employees don't unionize

B. Asking employees about their reasons for unionizing

C. Creating a positive work environment

D. Offering employees' performance-based bonuses

A

An employee suffers from an injury that is unrelated to their work. What benefit are they eligible for?

A Disability benefits

B. Family and Medical Leave Act (FM DA)

0. Wage and hour

D. Workers' compensation

A

Which of the following methods allows HR to collect feedback from employees?

A. Exit interview

B. Social media reviews

C. Employee hotlines

D. Team building activities

A

When an employee joins aterm-80n organization, the HR team places them on payroll, signs them up for benefits, and introduces them to the organization's culture. What is this process known as?

A. Onboarding

B. Orientation

C. Company culture

D. Welcoming

A

(giải thích:

B. Orientation chỉ tập trung vào việc giới thiệu công ty (thường là một phần của onboarding).

C. Company culture là văn hóa tổ chức, không phải một quá trình.

D. Welcoming không phải thuật ngữ chuyên môn trong trường hợp này. )

Fill in the blank: A ........... is a group brought together to research problems and recommend solutions.

A task force

B. weekly employee meeting

C. employee group

D. work committee

A

Which of the following employee types has meaningful connections with their manager and coworkers, feels valued as a member of the organization, and has an emotional commitment to the organization's success?

A. Engaged employee

B. Satisfied employee

C. Well-compensated employee

D. New employee

A

An HR manager sends a candidate an offer letter, and the candidate requests a change to the initial offer. What is the candidate doing?

A. Extending the notice period

B. Declining the job offer

C. Requesting information about the role

D. Making a counteroffer

D

A hiring team determines a reservation price before sending candidates an offer letter. What does the reservation price indicate?

A. The candidate's preferred compensation package

B. The maximum amount of hours the candidate can work

C. The highest possible benefits or salary they can offer a candidate

D. The candidate's skills and previous work experience

C

An HR manager sends a candidate a legally binding document that includes their salary, benefits, and scope of duties. What did they send?

A. Employment contract

B. Job description

C. Offer letter

D. Termination letter

A

True or False: Adult learning is generally conceptual and theoretical, avoiding skills-bases, practical education.

A True

B. False

B

Which of the following is a best practice when offering employees benefits?

A. Offering a comprehensive package that includes employee benefits, family-friendly benefits, and employee assistance programs

B. Offering only basic healthcare benefits without any additional employee perks

C. Offering benefits to select groups of employees based on seniority or job position

D. Prioritizing monetary benefits instead of non-monetary benefits such as work-life balance initiatives

A

Which of the following is a category of employee personal files?

A Payroll administration

B. Employee benefits

C. Performance reviews

D. Disciplinary hearings

A

Which of the following would you typically include in an employment contract? Select three that apply.

A. Length of employment

B. Conditions under which an employee may be fired

C. Non-cash compensation and perks

D. Company mission statement

ABC

Which of the following are some of the benefits of the performance appraisal process? Select two that apply. Soạn độc quyền bởi thủy tiên

A. Reinforce good behavior

B. Provide constructive criticism

C. Set new expectations

D. Give the employee their end-of-year rating

AB

Which of the following tasks would an organization's finance and accounting team fulfill?

A Provide managers with the information they need to allocate resources

B. Manages employee rewards and compensation packages

C. Develops marketing strategies and promotional campaigns

D. Handle inventory management and supply chain logistics

A

An organization motivates its employees by offering them raises. Which of the following are raises the organization may provide to their employees? (Select three that apply)

A. Annual raises

B. Performance-based raises

C. Merit increases

D. Profit-sharing bonuses

ABC

Employers can offer optional health-related benefits. These benefits can include dental, vision, and which of the following? (Select all that apply)

A. Life insurance

B. Disability insurance

C. Car insurance

D. Renters' insurance

AB

An HR professional creates an employment contract template for all future employees. Which of the following would they include in the contract? Select two that apply.

A. Disability or death of employee clauses

B. Corporate social responsibility initiatives

C. Company registration information

D. Common restrictive clauses

AD

Which of the following should be included in an employee handbook? Select three that apply.

A. Conduct expectations

B. Vision and mission statements

C. Disclaimer

D. Employees' personal emails

ABC

Which of the following should be included in an employee handbook? Select three that apply.

A. Detailed compensation policies

B. Employee contracts

C. Work holidays and time off

D. Overview of benefits

ACD

An HR rep creates a communication strategy with the aim of effectively sharing information such as the

company's values and ethics. Which three primary delivery methods should they include in this

communication strategy? (Select all that apply)

A. An employee handbook

B. Email

C. Training

D. Social media

ABC

An HR manager aims to onboard new hires and provide them with the necessary resources. What questions should they consider before creating an onboarding plan? Select three that apply.

A. What is the employee's salary?

B. What is HR's role in the process?

C. How should new employees feel?

D. What should new employees know about the organization's culture and atmosphere?

BCD

Which of the following refers to a face-to-face interview with employees about why they continue to work with an organization?

A. Stay interview

B. Succession interview

C. Tenure interview

D. Panel interview

A

What happens during the maintenance stage of a career Iifecycle?

A Individuals reach a point in their careers where their talent is optimized

B. Individuals assess their values, interests, preferences, and available career opportunities

C. Individuals consider leaving their organization and finding different work

D. Individuals identify the type of work they would like to pursue

A

Why is succession planning considered a tactic for retaining employees?

A. It offers employees training and development and a bonus for training they complete

B. It helps build an organization's culture and encourages external candidates to apply for positions within the organization

C. It helps create a career path for highly valued employees by presenting career opportunities within an organization

D. It offers managers time off from onboarding new employees and allows them to be more productive

C

True or False: Employee coaching can help employees achieve professional goals by developing their skills and knowledge.

A. True

B. False

A

An HR manager includes a clause in an employment contract stating that an employee cannot approach the organization's customers, vendors, or employees for a specified time after leaving the organization. What is this clause?

A. Non-disclosure clause

B. Change of control clause

C. Non-solicitation clause

D. Non-compete clause

C

What type of training helps promote an organization's safety culture?

A. On-the-job instruction

B. Leadership seminar

C. Team building

D. After-work social gathering

A

An HR manager aims to ensure that an employee cannot seek employment with the organization's competitor after leaving the organization. What clause should they include in the employment contract?

A. Non-disclosure clause

B. New employment clause

C. Competition protection clause

D. Non-compete clause

D

An HR specialist is responsible for designing a comprehensive employee development program which accommodates different learning styles. What three main learning styles should they consider? Select all that apply.

A Visual

B. Auditory

C. Tactile

D. Analytical

ABC

Which of the following is a disciplinary approach that can guide an employee toward improved behavior, ensure continued compliance, or preempt larger issues.

A. Positive

B. Progressive

C. Limited

D. Collaborative

B

Telecom brand, Connective, outlines its employee conduct expectations, reporting structure, and key roles in the company in a detailed manual. Where can employees find this information?

A In the employee handbook

B. At monthly team-building activities

C. In the company's marketing materials and advertisements

D. On the company's social media profiles and blog

A

How can compliance save organizations money?

A Non-compliance may result in fines and penalties

B. Non-compliance can improve brand reputation

C. Non-compliance may increase sales

D. Non-compliance requires additional resources

A

Fill in the blank: The....... is found by dividing the total cost of the benefit for the year by the number of employees who received that benefit.

A annual cost

B. cost per employee

C. employee cost

D. total number of benefits

B

Which of the following are legally required benefits employers must offer? (Select two that apply)

A. Social security contributions

B. Workers' compensation

C. Shares in the company

D. Pensions

AB

During negotiation, a hiring manager works with a candidate toward a mutually beneficial outcome. What is this known as?

A. Offer letter

B. Reservation price

C. Mutual contract

D. Collaborative negotiation

D (Collaborative negotiation is a process where both the hiring manager and candidate work together to reach a mutually beneficial agreement. This approach focuses on cooperation and making concessions to find a win-win solution. It emphasizes the importance of both parties finding value in the negotiated outcome.)

Which of the following is an employee orientation goal? Select three that apply.

A Employees understand the organization's policies

B. Employees understand the organization's performance reviews and measurement

C. Employees feel a sense of belonging in their teams

D. Employees complete on-the-job training

ABC

What is the purpose of employee onboarding?

A. To share the organization's mission and vision

B. To reduce the time spent teaching employees and encourage independent study of organization policies

C. To facilitate understanding of the organization's procedures in addition to job responsibilities

D. To increase employees' productivity when they start working

C

Which of the following is a common HR task associated with risk management?

A Protect organizational assets from loss and liability

B. Coordinate team-building exercises for employees to understand risk-taking

C. Create weekly social gatherings, reducing the risk of employee conflicts

D. Implement a workplace policy regarding damage to physical property

A (câu này có thể chọn đán án: Focus on preventing risks to stakeholders)

In addition to health, safety, harassment training, which of the following is a common type of compliance training?

A. Customer service training

B. Conflict resolution training

C. Information security training

D. Time management training

C

True or False: Training Cost Per Employee is calculated by dividing the total cost of training by the number of

employees.

A. True

B. False

A

An organization strategically organizes employees based on their similar areas of specialization and skills into separate departments. What term describes this organizational practice?

A. Functional structure

B. Skill-based allocation

C. Specialized segmentation

D. Employee grouping

A

What refers to the lifelong process by which a person manages career choices and tries to fulfill their

professional potential?

A. Career development

B. Career exploration

C. Professional training

D. Employee exploration

A

Which of the following strategies helps to establish open communication with employees?

A. Open-door policy

B. A weekly newsletter

C. A rewards program

D. A "no questions asked" policy

A

As an HR manager, you implement strategies to establish communication with employees. Why would you consider lunch-and-learn sessions?

A. It helps employees improve their cooking skills by learning new recipes and techniques.

B. It allows employees to charge additional lunch for their families on the company's account

C. It allows employees to discuss various issues and concerns in a relaxed setting that includes both managers and employees.

D. It offers employees a chance to take a break from work and extend their deadlines

C

As an HR protessronal, what would you use to document employee records including what documents that organization has and what they need?

A. A personnel file audit

B. Index cards

C. A filing cabinet

D. An Excel spreadsheet

A

Which type of Ieamers typically process information through materials such as PowerPoint presentations, infographics, diagrams, handouts, and books?

A. Visual learners

B. Interactive Ieamers

C. Auditory learners

D. Kinesthetic learners

A

What would indicate that an organization has a pay gap?

A One group receives lower pay than another, even with the same job, experience, and qualifications.

B. All employees receive the same pay even with different roles, experience, and qualifications

C. Employees earn pay in addition to their base salary based on their performance

D. They hire more women than men for management roles

A

Which of the following is typically part of an employee's first day of onboarding?

A. Lead a team meeting

B. Meet the head of the organization

C. Have a performance review

D. Take a tour of the office

D

Which of the following is true about the compa ratio?

A. Employees in comparable positions should have similar compa-ratios.

B. Compa ratios are fixed and do not change over time

C. Compa ratios are used to determine employee benefits

D. Employees' compa ratios are calculated based on seniority

A

An employee recently joined a new organization and wants to know more about its benefits and time off. What did the employee receive during their onboarding that provides this information?

A. Their manager's email

B. Employee calendar

C. HR contact number

D. Employee handbook

D

How should organizations securely dispose of sensitive paper documents?

A. Paper records need to be shredded or burned

B. Paper records should be donated

C. Paper records can be stored in a locked cabinet indefinitely

D. Paper records can be transferred to electronic data and stored

A

True or False: A non-solicitation clause defines the conditions or causes that could result in an employee's termination.

A. True

B. False

B

Which best practice will help HR determine how satisfied employees are with an organization?

A. Conduct stay interviews

B. Conduct a panel interview

C. Host team social events

D. Organize employee coaching

A

An organization has a low retention rate, and the HR team works to improve this. What are they likely to experience? Select three that apply.

A. Increased productivity from managers

B. Low engagement from other employees

C. High training costs

D. Loss of management time

BCD

An organization focuses on protecting its employees as part of the risk management process. What responsibilities typically fall under this risk management category?

A. Safety and health programs

B. Employee benefits

C. Enterprise risk management

D. Financial resources

A

According to copyright rules, what exception allows someone other than the author to publish the work?

A. Work written by full-time employees and freelancers who are paid by an employer

B. Anyone who has purchased the right to publish the work

C. Contractors who work in collaboration with the author

D. Individuals with access to the public domain

A

What is the first step in the talent acquisition lifecycle?

A. Screening and interviewing candidates

B. Evaluating prospective employees

C. Gathering the hiring team

D. Talent sourcing

D

Which HRIS system type supports HR departments with tasks such as tracking employee data, managing employee records, and processing payroll?

A. Operational HRIS systems

B. Tactical HRIS systems

C. Comprehensive HRIS system

D. Strategic HRIS systems

A

An HR manager at a company uses paper documentation for employee records. Which advantage of paper documentation supports this decision? (Select all that apply)

A. There are fewer regulations for storage

B. It is less likely to be hacked

C. It can be searched and copied quickly

D. It is environmentally friendly

AB