FBLA Business Ethics Exam

Which of the following things should senders (speakers) and receivers (listeners) do to ensure that their nonverbal communications are positive and effective?

A) avoid using any facial expressions

B) make consistent eye contact

C) slouch or hunch over

D) speak very softly

B) make consistent eye contact

After considering several options, Carla selected the Copy-It-Fast Print Shop to print the business cards for her new company. Carla chose the print shop because it provided her former employer with quality goods and services. Carla made her decision on the basis of _____.

A) bias

B) experience

C) friendship

D) emotion

B) experience

Chase, Marina, and Shayne are working on a project together in class. The project involves writing a paper, creating a presentation, and presenting to the class. Chase is a high-achiever who believes that he is one of the smartest students in the class. He thinks Shayne is fairly smart, too, and a talented artist. However, he has noticed that Marina doesn't participate in class and struggles to keep up with the homework. He thinks that, of the three of them, he is the best writer and speaker, and Shayne is the best artist. Without asking Marina, he starts doing all of the written work and practicing for the presentation. He asks Shayne to create the graphics for the presentation. When Marina finds out that Chase and Shayne are doing all of the work without her, she asks why they have not included her. Chase tells her that he and Shayne know what they are doing, and that he wants to be sure he gets a good grade, so they need to do the work themselves. At this, Marina becomes angry. She yells at Chase, insulting him and calling him names. She accuses him of being biased against her because she's female. Chase is offended and tells Marina that he doesn't want her in the group anymore. Chase does not think that he did anything wrong. He just wants to get a good grade and knows that, by doing all oft he work, he and Shayne are helping Marina get a better grade, too. Chase knows that he is a strong writer and public speaker, but that he is not gifted at visual arts. Chase has taken the time to _____.

A) assess his personal strengths and weaknesses

B) build teamwork and communication skills

C) develop an empathetic mindset

D) improve his decision-making skills

A) assess his personal strengths and weaknesses

Chase, Marina, and Shayn are working on a project together in class. The project involves writing a paper, creating a presentation, and presenting to the class. Chase is a high-achiever who believes that he is one of the smartest students in the class. He thinks Shay nis fairly smart, too, and a talented artist. However, he has noticed that Marina doesn't participate in class and struggles to keep up with the homework. He thinks that, of the three of them, he is the best writer and speaker, and Shayn is the best artist. Without asking Marina, he starts doing all of the written work and practicing for the presentation. He asks Shayn to create the graphics for the presentation. When Marina finds out that Chase and Shayn are doing all of the work without her, she asks why they havenotincluded her. Chase tells her that he andShaynknow whatthey are doing, and that he wants to be sure he gets a good grade, so they need to dothe work themselves. At this, Marina becomes angry. She yells at Chase, insulting himand calling him names. She accuses him of being biased against her because she'sfemale. Chase is offended and tells Marina that he doesn't want her in the groupanymore. Chase doesnotthink that he did anything wrong. He just wants to get agood grade and knows that, by doingall ofthe work, he andShaynare helpingMarina get a better grade, too.How could Chase have treated Marina more fairly

A) asked her to join a different group

B) set aside his self-interest and judgment

C) treated her exactly the same way that he treated shayn

D) told a white lie to make her feel better

B) set aside his self-interest and judgment

Once you have acknowledged your existing biases, you should _____.

A) monitor and challenge your biased thoughts

B) interact with people who share your biases

C) explain to others that everyone has biases

D) try not to dwell on them so they will not affect you

A) monitor and challenge your biased thoughts

What should you do if you realize that your vision no longer matches your ambitions?

A) throw out your vision completely

B) change or adjust your original vision

C) realign your ambitions with your vision

D) consult your significant other's vision

B) change or adjust your original vision

Dion isn't happy with the way things are. He's achievement oriented because he wants to change his company's _____.

A) status quo

B) constructive criticism

C) goals

D) feedback

A) status quo

Chase, Marina, andShaynare working on a project together in class. The projectinvolves writing a paper, creating a presentation, and presenting to the class. Chase isahigh-achiever who believes that he is one of the smartest students in the class. HethinksShaynis fairly smart, too, and a talented artist. However, he has noticed thatMarina doesn't participate in class and struggles to keep up with the homework. Hethinks that, of the three of them, he is the best writer and speaker, andShaynis thebest artist. Without asking Marina, he starts doing all of the written work andpracticing for the presentation. He asksShaynto create the graphics for thepresentation.When Marina finds out that Chase andShaynare doingall ofthe work without her,she asks why they havenotincluded her. Chase tells her that he andShaynknow whatthey are doing, and that he wants to be sure he gets a good grade, so they need to dothe work themselves. At this, Marina becomes angry. She yells at Chase, insulting himand calling him names. She accuses him of being biased against her because she'sfemale. Chase is offended and tells Marina that he doesn't want her in the groupanymore.Chase doesnotthink that he did anything wrong. He just wants to get agood grade and knows that, by doingall ofthe work, he andShaynare helpingMarina get a better grade, too.Chase and Marina's communication wasnoteffective because they bothfailed to be_____.

A) concise

B) correct

C) complete

D) courteous

D) courteous

It is important to set goals that are realistic and attainable, which means that they should be _____.

A) achievable within a year

B) specific rather than vague or general

C) challenging to your creativity

D) appropriate to you and your abilities

D) appropriate to you and your abilities

When Shonda starts college, her goal is to get a degree in marketing. However, after taking a semester of classes, she decides to change her goal to getting a degree in business. Shonda's example illustrates that goals are _____.

A) unimportant

B) short term

C) dynamic

D) static

C) dynamic

A leader should be an expert at their job. In other words, a leader must possess_____.

A) business knowledge

B) the ability to share a vision

C) flexibility

D) emotional intelligence

A) business knowledge

Chase, Marina, andShaynare working on a project together in class. The projectinvolves writing a paper, creating a presentation, and presenting to the class. Chaseis a high-achiever who believes that he is one of the smartest students in the class.HethinksShaynis fairly smart, too, and a talented artist. However, he has noticedthat Marina doesn't participate in class and struggles to keep up with the homework.He thinks that, of the three of them, he is the best writer and speaker, andShaynisthebest artist. Without asking Marina, he starts doing all of the written work andpracticing for the presentation. He asksShaynto create the graphics for thepresentation.When Marina finds out that Chase andShaynare doingall ofthe work without her,she asks why they havenotincluded her. Chase tells her that he andShaynknowwhat they are doing, and that he wants to be sure he gets a good grade, so they needto do the work themselves. At this, Marina becomes angry. She yells at Chase,insulting himand calling him names. She accuses him of being biased against herbecause she's female. Chase is offended and tells Marina that he doesn't want her inthe group anymore. Chase doesnotthink that he did anything wrong. He just wantsto get a good grade and knows that, by doingall ofthe work, he andShaynarehelping Marina get a better grade, too.Marina became angry with Chase, yelling at him and insulting him. What would have helped Marina solve this conflict more effectively?

A) sympathy

B) adaptability

C) transparency

D) self-control

D) self-control

When your coworker is having a hard time completing a project, you try to understand how he feels. You're demonstrating _____.

A) integrity

B) empathy

C) consistency

D) honesty

B) empathy

Chase, Marina, andShaynare working on a project together in class. The projectinvolves writing a paper, creating a presentation, and presenting to the class. Chaseis a high-achiever who believes that he is one of the smartest students in the class.HethinksShaynis fairly smart, too, and a talented artist. However, he has noticedthat Marina doesn't participate in class and struggles to keep up with the homework.He thinks that, of the three of them, he is the best writer and speaker, andShaynisthebest artist. Without asking Marina, he starts doing all of the written work andpracticing for the presentation. He asksShaynto create the graphics for thepresentation.When Marina finds out that Chase andShaynare doingall ofthe work without her,she asks why they havenotincluded her. Chase tells her that he andShaynknowwhat they are doing, and that he wants to be sure he gets a good grade, so they needto do the work themselves. At this, Marina becomes angry. She yells at Chase,insulting himand calling him names. She accuses him of being biased against herbecause she's female. Chase is offended and tells Marina that he doesn't want her inthe group anymore. Chase doesnotthink that he did anything wrong. He just wantsto get a good grade and knows that, by doingall ofthe work, he andShaynarehelping Marina get a better grade, too.Marina believes that Chase won't let her work on the project because she is female. Ifthat is true, Chase's actions are an example of _____.

A) dishonesty

B) stereotypes

C) discrimination

D) conflict resolution

C) discrimination

A business's sales have been declining, and a new employee suggested a means ofincreasing sales. The manager belittled the employee's suggestion. This is anexample of _____.

A)positive feedback

B) destructive criticism

C) constructive criticism

D) internal feedback

B) destructive criticism

status quo

Existing state or condition

stereotypes

widely held beliefs that people have certain characteristics because of their membership in a particular group

discrimination

unjustifiable negative behavior toward a group and its members

conflict resolution

the process of ending a conflict through cooperation and problem solving

Ethics

a collection of standards of conduct and moral judgement forming the basis for a reasoned, impartial decision as to what is right or wrong

impartiality

idea that the same ethical standards apply to everyone

Business ethics

ethical principles used in making business decisions

Utilitarianism

evaluates the moral worth of a proposed action by forecasting the consequences of that action and alternatives to it

Kantian Ethics

a set of universal moral principles that apply to all human beings, regardless of context or situation

Fidelity Bond

insurance policy that pays the employer money in the case of employees' theft

Scofflaws

Persons who do not respect the law

integrity

the capacity to do what is right even in the face of temptation

Civil Disobedience

A form of political participation that reflects a conscious decision to break a law believed to be immoral and to suffer the consequences.

Business Emotional Intelligence

the ability to use your intrapersonal and interpersonal intelligence to focus on the critical emotions and underlying behavioral traits that predict occupational performance

professional development

gaining new skills through continuing education and career training after entering the workforce