business theme 2 - importance of effective communication

impacts of poor communication

• employee motivation

• customer service

• number of mistakes made

• understanding of employees

• efficient implementation of decisions

• image/brand of business

formal communication

approved by organisation

follows set rules of communication used within a business

informal communication

can get in the way of effective communication

barriers to effective communication

• using inappropriate mediums

• being angry or tired

• cultural differences

• too much or too little information

information overload

when workers face too much information they become overloaded their motivation and efficiency will fall

managers must ensure communication is controlled and organised effectively to ensure that this doesnt happen