business theme 2 - importance of effective communication
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4 Terms
impacts of poor communication
employee motivation
customer service
number of mistakes made
understanding of employees
efficient implementation of decisions
image/brand of business
formal communication
approved by organisation
follows set rules of communication used within a business
informal communication
can get in the way of effective communication
barriers to effective communication
using inappropriate mediums
being angry or tired
cultural differences
too much or too little information
information overload
when workers face too much information they become overloaded their motivation and efficiency will fall
managers must ensure communication is controlled and organised effectively to ensure that this doesnt happen
Note 
Flashcards (106)