Module D quiz unit 1 test CNA

Barriers to successful communication include all of the following except:

talking slowly

Unsuccessful communication can encourage expression of feelings by resident and family members.

false

Culture is a learned behavior that is practiced by a group of people and passed on. 

true

Which of the following is an example of nonverbal communication?

pointing to a glass of water

Which three things are needed for communication to take place?

sender reciever and feedback

Which of the following is an example of a confusing or conflicting message (saying one thing and meaning another)?

ms jones says shes having a good day but she looks angry

Types of nonverbal communication include:

facial expressions

Types of verbal communication include:

speaking

Mrs. Velasco is a new resident who recently moved to the United States.  The nurse aide is helping bathe her before bedtime.  The resident seems to have difficulty speaking English and seems nervous.  What can the nurse aide do to make her more comfortable?

use some words and phrases she is familiar with within her language

Active listening involves:

focusing on the sender and giving feedback