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Project
A single unit with many related activities that must be completed within a specific time and cost framework.
Project Management
The process of planning, scheduling, and controlling project activities to meet objectives within time, cost, and quality limits.
Three Major Project Management Functions
Planning, Scheduling, Controlling.
Project Planning
Setting goals, defining the project, creating a work breakdown structure, determining resources, and organizing the team.
Project Scheduling
Relating people, money, and supplies to project activities and determining activity timing.
Project Controlling
Monitoring resources, costs, quality, and budgets and revising plans when needed.
Work Breakdown Structure (WBS)
A hierarchical breakdown of a project into smaller tasks and activities.
Levels of Work Breakdown Structure
Project → Major tasks → Subtasks → Activities (work packages).
Project Organization
A temporary structure that uses specialists from across the company to complete a project.
Matrix Organization
An organizational structure where employees report to both functional managers and project managers.
Project Manager
Person responsible for ensuring activities are completed on time, within budget, and meet quality goals.
Characteristics of Good Project Managers
Good communicators, good coaches, and able to organize activities from different disciplines.
Project Scheduling Techniques
Methods used to ensure activities are planned, ordered, timed, and that the overall project time is determined.
Gantt Chart
A visual bar chart showing project activities and their timelines.
Critical Path Method (CPM)
A project management technique identifying the longest path of activities that determines project completion time.
Program Evaluation and Review Technique (PERT)
A project scheduling technique using probabilistic time estimates.
Critical Path
The longest path through the project network that determines the shortest possible completion time.
Slack
The amount of time an activity can be delayed without delaying the overall project.
Forward Pass
Method used to calculate earliest start (ES) and earliest finish (EF) times.
Backward Pass
Method used to calculate latest start (LS) and latest finish (LF) times.
Project Crashing
Shortening project duration by adding resources to critical path activities.
Purpose of Project Scheduling
Shows activity relationships, identifies precedence, sets realistic time estimates, and helps identify bottlenecks.
Process Strategy
The approach used to transform inputs into outputs that meet customer requirements and operational goals.
Four Process Strategies
Process focus, repetitive focus, product focus, mass customization.
Process Focus
Low-volume, high-variety production using general-purpose equipment and skilled workers.
Repetitive Focus
Assembly-line production using modules to create product variations.
Product Focus
High-volume, low-variety production with continuous processes and specialized equipment.
Mass Customization
Rapid, low-cost production that combines flexibility of process focus with efficiency of product focus.
Advantages of Mass Customization
Provides customized products while maintaining efficient production.
Equipment Selection Factors
Cost, cash flow, market stability, quality, capacity, and flexibility.
Flexibility
The ability to respond to changes with little penalty in time, cost, or customer value.
Process Analysis
Examining workflows to determine how efficiently inputs are transformed into outputs.
Process Redesign
Reevaluating and improving processes to increase efficiency or reduce cost.
Capacity
The maximum output a facility can produce in a given period of time.
Design Capacity
The maximum theoretical output under ideal conditions.
Effective Capacity
The maximum output expected under normal operating conditions.
Actual Output
The real output achieved after accounting for disruptions.
Utilization
Actual Output ÷ Design Capacity.
Efficiency
Actual Output ÷ Effective Capacity.
Bottleneck
The step in a process with the lowest capacity that limits overall output.
Bottleneck Time
The processing time of the slowest workstation in the system.
Throughput Time
The total time required for a unit to pass through the entire production process.
Theory of Constraints
A management approach that focuses on identifying and improving system constraints.
Five Steps of the Theory of Constraints
Identify constraint → Develop plan → Focus resources → Reduce constraint effects → Repeat process.
Capacity Strategy Considerations
Forecast demand, match technology with sales volume, find optimal operating size, and build flexibility.
Tactics for Matching Capacity to Demand
Staffing changes, adjusting equipment, improving processes, redesigning products, and adding flexibility.
Earliest Start (ES)
The earliest time an activity can begin after all predecessors are completed.
Earliest Finish (EF)
ES + activity duration.
Latest Finish (LF)
The latest time an activity can finish without delaying the project.
Latest Start (LS)
LF − activity duration.
Slack Formula
Slack = LS − ES or LF − EF.
Break-even (units)
Fixed Costs ÷ (Price − Variable Cost).
Break-even (sales dollars)
Fixed Costs ÷ Contribution Margin Ratio.
utilization capacity
actual output/design capacity
efficiency capacity
actual output/effective capacity
efficiency formula
actual output / effective capacity
weighted contribution
Cm * percent of sales