Chapter 9

Employee Engagement

The state of mind the employee has towards their job and their employer, combined with the level of positive and productive behavior shown by the employee on behalf of their employer.

Difference between employee engagement and employee loyalty

Employee engagement adds more to positive and productive behaviors beyond just motivation and satisfaction.

Typical behaviors of an engaged employee

SSS: Say (speak positively), Stay (want to remain part of the organization), Strive (motivate and exert effort towards success).

How employee engagement creates a positive culture

Encourages employees to go above and beyond, resulting in less turnover and increased willingness to contribute.

Key Drivers of Employee Engagement

Leaders, Managers, Culture, and HR practices that foster a positive and supportive work environment.

Step 1 in implementing employee engagement initiative

Define and communicate what Employee Engagement means and why it is meaningful.

Step 2 in implementing employee engagement initiative

Measure current levels of Employee Engagement and identify initiatives to improve those levels.

Step 3 in implementing employee engagement initiative

Develop an action plan based on priorities, monitor progress, and make corrections as necessary.

Step 4 in implementing employee engagement initiative

Reward and recognize those involved in the initiatives and communicate progress to the organization.

Discretionary effort

The extra time and effort employees put into tasks, going beyond their basic job requirements.