Chapter 10 Principles of Management

Adaptive Change

reintroduction of a familiar practice

Change agent

A person inside or outside the organization who can be a catalyst in helping deal with old problems in new ways.

Creativity

Process of generating novel ideas

Crowdsourcing 

The practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community, such as Facebook or Twitter users. 

Force-field analysis

A technique to determine which forces could facilitate a proposed change and which forces could act against it.

Innovation strategy

Grows market share or profits by improving existing products and services or introducing new ones. 

Innovation system

A set of mutually reinforcing structures, processes, and practices that drive an organization’s choices around innovation and its ability to innovate succesfully.

Innovative change

The introduction of a practice that is new to the organization.

Intervention

Interference in an attempt to correct a problem

Organizational Development (OD)

Set of techniques for implementing planned change to make people and organizations more effective.

Proactive change

planned change; making carefully thought-out changes in anticipation of possible or expected problems or opportunities; opposite of reactive change 

Process Innovation

A change in the way a product or service is conceived, manufactured, or disseminated.

Product innovation

A change in the appearance or the performance of a product or a service or the creation of a new one. 

Radically innovative change 

Introduces a practice that is new to the industry 

Reactive change

Change made in response to problems or opportunities as they arise; compare to proactive change

Readiness for change

The beliefs, attitudes, and intentions of the organization’s staff regarding the extent of the changes needed and how willing and able they are to implement them 

Resistance to change

An emotional/behavioral response to real or imagined threats to an established work routine. 

Self-Affirmations

Positive statements that impact your subconscious mind by drawing attention to your values and positive attributes and away from negative self-perceptions 

Technology 

Not just computer technology, refers to any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finalized product.