Mr Lime’s Grapefruit

wholesaler

/ˈhəʊlseɪlə(r)/

▪ a person or company that sells goods in large quantities to retailers

▪ nhà bán buôn

📌 Tip Top Trading is a leading wholesaler of imitation fruit.ju

leading

/ˈliːdɪŋ/

▪ most important or successful in a particular field

▪ hàng đầu

📌 They are one of the leading companies in the market.

imitation fruit

/ˌɪmɪˈteɪʃən fruːt/

▪ artificial fruit used for display or decoration

▪ trái cây giả

📌 The company specializes in imitation fruit for retail displays.

cope

/kəʊp/

▪ to deal effectively with a difficult situation

▪ xử lý, đối phó

📌 She knew how to cope with angry customers.

serious

/ˈsɪəriəs/

▪ important and needing attention

▪ nghiêm trọng

📌 The delivery mistake was a serious issue.

horrible mess

/ˈhɒrəbl mes/

▪ a very bad or chaotic situation

▪ mớ hỗn độn

📌 The wrong order created a horrible mess.

calm down

/kɑːm daʊn/

▪ to become less angry or upset

▪ hạ hoả

📌 She helped Mr Lime calm down by apologizing.

apologize

/əˈpɒlədʒaɪz/

▪ to say sorry for a mistake

▪ xin lỗi

📌 Anna apologized for the inconvenience.

inconvenience

/ˌɪnkənˈviːniəns/

▪ trouble or difficulty caused to someone

▪ sự bất tiện

📌 We regret the inconvenience caused by the delay.

sort out

/sɔːt aʊt/

▪ to resolve a problem or situation

▪ giải quyết

📌 She promised to sort out the issue quickly.

latest edition

/ˈleɪtɪst ɪˈdɪʃən/

▪ the newest version of a product

▪ phiên bản mới nhất

📌 Mr Lime was offered the latest edition of their product.

customer service

/ˈkʌstəmə ˈsɜːvɪs/

▪ assistance provided to customers before, during, and after purchase

▪ dịch vụ chăm sóc khách hàng

📌 He praised the company’s customer service.