IB business 2.6

i skipped the ways to deal with barriers and what jargon is

what are the two types of communication

formal communication

informal communication

what is formal communication

it uses defined channels for the exhange of information that flows through an organization’s developed hierarchal chain of command and it has to be followed by employees. it is serious and professional

what are the forms of formal communication

written

spoken

electronic

what does spoken communication include

it includes telephone conversations, meetings, presentations, interviews

when is written communication used

it is used when detailed information is shared internally or externally and it is good because it is documented and records are maintained

what are some examples of written communication

busieness letters, reports

what does electronic communication include

it includes emails, websites, social media, text messages, and intranets(private internet for sharing info)

what are the pathways of informal communication

vertical, horizontal, diagonal

what is vertical communication and 2 types

it is communication that takes place between different organizational levels such as

top-down communication: communication from senior managers to employees lower down the hierarchy

bottom up communication: communication from employees lower down in the hierarchy to senior managers

what is horizontal communication

it is communication that takes place between two employees working in different departments of an organization, but on the same hierarchal level

what is diagonal communication

it is communication that takes place between employees working at different hierarchal levels and in different departments

what is informal communication

it is when communication flows freely in an organization without defined channels and can take place between any employees and is faster. it includes more topics and no paperwork.

what are the types of informal communication

single strand chain

cluster chain

probability chain

gossip chin

what is a gossip chain

when an employee says something to a group of employees and they spread it to another group

what is a probability chain

when o ne employee transfers information to a random person who transfers it to another random person

what is a cluster chain

when a group of people gather to discuss something of mutual interest and it is slow

what are the main differences between formal and informal communication

formal is more time consuming and has more commangs

formal is confidential and documented, informal is not

formal aims to achieve business goals and objectives while informal aims to achieve personal interest and needs

informal can not be about the business

what are the similiarities between informal and formal communication

they yare both used throughout the day as forms of communication

what are the advantages of informal communication

it can increase efficiency and accuracy

it promotes discipline, order and few mistakes

it is documented for the future

what are the disadvantages of formal communication

it can delay decision making

it can lead to reduced initiative and creativity

it is more costly

what are the advantages of informal communication

it is faster

it promotes employee relationships

it is a form of alterantive means incase formal doesn’t work

what are some disadvantages of informal communication

lack of confidentiality

distortion and conflict

rumors are spread

what are barriers to communication

anything that interferes with the ability of employees to convey information in a timely and accurate way

what are some barriers to communication 10

cultural barriers

linguistic barriers

emotional barriers

physical barriers (like if it hard to hear someone)

organizational barriers (more complex, harder to pass info)

attitude and personality barriers

perception barriers

technological barriers

communication skills (an email that is not specific)

form of communication