Consumer rights Ch 8

A good consumer should

Know their rights and responsibilities

Avoid buying on impulse

Shop around to compare quality and pric

Consumer

Person who buys goods or services for their own use

Proof of purchase

Shows that a consumer has paid for an item

Barcode

Vertical lines that can be checked out by a scanner

Contract

Legal agreement between two or more people

Retailer

A person or business that sells goods directly to the public

Manufacturer

Person or buisness who makes goods

Guarantee/Warranty

Written promise from a manufacturer to repair, refund, replace any faulty goods within a given period of time

Sale of goods and supply services act 1980

Must be of merchantable quality

Must be fit for purpose

Consumer protection act 2007

Info about the products should not be false or misleading

Total prices must be stated clearly with no hidden charges

Directive on consumer rights

Has made it easier and safer to buy goods and services from anywhere in the European Union by introducing consumer rules that apply to all EU companies

Office ombudsman

Investigates complaints from member of the public against public bodies