Leadership Midterm

Conflict Resolution

Mediation

• A process where a neutral third party helps conflicting individuals reach an agreement.

Negotiation

 A discussion aimed at reaching a mutually acceptable solution.

Compromise

Each side gives up something to resolve differences.

Collaboration

• Working together to find a win-win solution.

Consensus

 General agreement among members of a group.

De-escalation

 Reducing the intensity of a conflict or confrontation.

Assertiveness

Expressing one’s needs or opinions clearly and respectfully.

Emotional Intelligence (EQ)

• The ability to recognize and manage emotions in oneself and others.

Root Cause

• The underlying reason a conflict is happening, beyond surface issues.

Bias

Personal prejudice that may influence judgment or behavior in conflict.

First Impressions

Professionalism

Conduct or qualities that characterize a competent individual.

Presence

• The impression a person conveys through demeanor, energy, and confidence.

Credibility

Believability or trustworthiness.

Nonverbal Communication

Communication through body language, facial expressions, posture, and movement.

Etiquette

• Expected or proper behavior in social and professional settings.

Rapport

• A positive, harmonious connection between people.

Confidence

Belief in one’s abilities, expressed through words and behavior

Perception

• How someone interprets or understands another person or situation.

Self-Awareness

Conscious knowledge of one’s own character and behavior.

Composure

The ability to remain calm and controlled under pressure.

Leadership Styles

Transformational Leadership

• Inspiring and motivating people to exceed expectations and embrace change.

Transactional Leadership

•  Leading based on clear structures, rewards, and consequences

Servant Leadership

Prioritizing the needs of others and focusing on serving the team.

Autocratic Leadership

• Making decisions unilaterally without team input.

Democratic Leadership

Including team members in decision-making.

Laissez-Faire Leadership

Providing minimal direction and allowing team members to self-manage.

Situational Leadership

• Adjusting leadership style depending on the needs of the team or task.

Visionary Leadership

Guiding people with a compelling long-term vision.

Coaching Leadership

• Developing people through guidance, feedback, and encouragement.

Delegative Leadership

Assigning responsibility and trusting individuals to execute tasks independently.

Active Listening

Paraphrasing

• Restating the speaker’s message in your own words to show understanding.

Reflective Listening

Repeating or summarizing what was heard, including emotions.

Open-Ended Questions

• Questions that invite meaningful, detailed responses.

Clarification

Asking for more information to eliminate confusion.

Empathy

Understanding and acknowledging another person’s feelings.

Nonjudgmental Attitude

Listening without criticism or forming premature opinions.

Feedback

 Offering thoughtful responses that show engagement and comprehension.

Verbal Cues

• Spoken signals like “I see,” “Go on,” or “That makes sense.”

Nonverbal Cues

• Eye contact, nodding, and posture that show attentiveness.

Presence (in listening)

Giving full attention without distractions.