MGMT 340 ch-04

These flashcards cover key concepts and terminology related to emotions and moods in the context of Organizational Behavior.

Emotions

Short-term reactions that can vary in intensity and are directed towards specific events or situations.

Moods

Longer-lasting emotional states that are not necessarily directed at a specific stimulus.

Emotional labor

The process of managing feelings and expressions to fulfill the emotional requirements of a job.

Affective events theory (AET)

A theory positing that employees react emotionally to workplace events, influencing job performance and satisfaction.

Emotional intelligence

The ability to perceive, understand, and manage one's own emotions and the emotions of others.

Surface acting

A type of emotional labor where individuals fake emotions they do not actually feel.

Deep acting

A type of emotional labor involving an actual change in feelings to conform to display rules.

Emotional dissonance

The inconsistency between felt emotions and the emotions that are displayed.

Cognitive reappraisal

An emotion regulation strategy that involves changing one's thoughts about a situation to alter its emotional impact.

Emotional contagion

The phenomenon of catching or mimicking the emotions of others, particularly in social interactions.

Moral emotions

Emotions that are associated with the perceived ethical implications of a situation.

Affect intensity

The strength or potency with which individuals experience their emotions.

Work-life conflict

The stress and tension that arise from the competing demands of work and personal life.

Emotion regulation techniques

Strategies employed to modify one's emotional responses, including surface acting and deep acting.

Positive moods

Emotional states characterized by feelings of joy, enthusiasm, and contentment.

Negative emotions

Emotional states that can include feelings of anger, sadness, stress, and anxiety.