Hobby lpbby exam

What question are you to ask the customer before beginning the transaction?

“Did you find everything okay?”

What do you tell the customer at the end of every transaction?

“Thank you for shopping at Hobby Lobby

T or F: When giving a customer change from a cash purchase, cashiers are required to repeat the amount of change to be returned, and count the change back while giving it to the customer

TRUE

T or F: It is the responsibility of each cashier and the CSM to ensure no more than 2-3 customers are waiting in line to be checked out

TRUE

T or F: When opening the register, the cashier will accompany the next customer to her line

TRUE

T or F: If a customer is dissatisfied with an item or service, it is acceptable for a cashier to handle the situation without getting a member of management involved

FALSE

T or F: Employees are allowed to have food and/or drinks at the front end

FALSE

When a customer attempts to purchase merchandise with no price tag you must:

Call for “Code 4” to get the price of the item and to find out if the item is a “Your Price” item

Code 1

Customer Service

Code 2

Change Needed

Code 3

Refund

Code 4

Price Check

Code 5

Shopping Cart Retrieval

Code 6

Department Returns

Code 7

Management

Code 8

Stockman Clean Up

Code 9

Box or Trash Pick Up

Code 10

Security Problem

Code 99

Fire

Code Adam

Missing Child

T or F: An employee is not required to count her register at the beginning of their shift

FALSE

T or F: Each cashier has an assigned “Associate Number” and password, and the password must never be shared with another employee including member of management

TRUE

T or F: When receiving change or counting down the register, the cashier is required to break bundled, rubber-banded, and/or paper-clipped bills to count them.

TRUE

T or F: Only a senior member of management is permitted to approve any type of damage discount

TRUE

All edible items, regardless of department, must be rung up under which department buttons-including when the item is on sale

Food, Candy, or Gum

T or F: It is acceptable to use a calculator to determine the final price for an item and enter it into the register without a discount applied for any item advertised for a percentage off.

FALSE

T or F: It is never acceptable to apply additional item discounts of any kind to merchandise with a yellow “Your Price” or Reduced sticker

TRUE

T or F: In order to receive a school/church discount, the merchandise must be charged to the school, chirch, or national charitable organization and must be paid for by a credit card, A/R card, or check with the preprinted name of the organization on the face of the credit card or check

TRUE

T or F: Employees are allowed to process transactions for family members and friends if they are the only cashier operating a register at the time

FALSE

T or F: If an employee from another store is making a purchase, they are allowed to check out from any register without the assistance of management

TRUE

T or F: It is acceptable for a store employee to obtain a non-receipted refund

FALSE

T or F: If an employee