Advanced technical writing

Thomas is writing a manual which describes how to maintain and repair packaging equipment. Which type of manual would this most likely be?

A service manual

You just started a new job and one of your colleagues is teaching you all you need to know about it. Which type of manual is your colleague probably using to teach you?

A training manual

Miguel is writing a resume to apply for a job as a marine biologist. He is including his most recent educational and job experiences first. Miguel is probably writing a _____ resume.

chronological

Jackeline just graduated with a B.A. in business administration from State University. She is now seeking for a job but she has very little work experience. However, she has worked as a volunteer for various organizations. What kind of resume should Jackeline write?

Entry level resume

Suzie is creating a summary of a report for her supervisor that includes the reason for the report, the range and methods of the research that was put into the report, the findings and any recommendations that follow from the findings. What part of a business report is she working on?

Executive summary

All of the following are part of the pre-writing process for technical manuals, EXCEPT

Editing your work.

Which of these parts of a technical instructions manual is required by the federal government?

Safety warnings

Which of the following approaches can help you to keep the audience motivated and interested in your message?

Using visuals and a humorous tone.

Valerie is reviewing a technical document written by one of her colleagues. She noticed that the document is lacking proper introduction and conclusion paragraphs. This document has a deficit in terms of _____.

Sequence

Detailed descriptions of the product or service that you are writing about should NOT be included in _____.

the introduction of technical documents

The structure of a(n) _____ in a technical document should move from general to specific.

Conclusion

Evelyn has written a formal proposal:

To offer a specific service to a prospective customer

Stephen is writing a solicited proposal _____.

following the RFP specifications

Which item IS an example of a traditional technical document?

A proposal for a grant competition

A technical writer will be preparing a summary of clinical trial evidence for potential physician clients about a new drug. In this situation, who is the writer's audience?

Physicians

One of the bookkeeping software at the company that you work at has been failing lately. Your boss asks you to write a report where you examine the fails of the software and propose a solution. Which type of formal report should you write?

Feasiblity report

The introduction, background, and statement of the problem are all included in the _____ of a formal report.

Text section

Shawn's editor advises him to reduce the seemingly large amount of clutter in his presentation and implement restraint. What is the MOST likely reason his editor has suggested this?

This is a simple solution to get his point across

What item would an author want to seek consistency in while preparing a technical document?

All answers are correct

In technical writing, usability testing refers to a test to _____.

determine if the content of the manual is helpful to the user

Which of these letters is used when applying to a job and includes the applicant's credentials?

Cover letter

Nelson is reading the technical instructions of a new printer that he bought for his business. He is not able to configure the wireless printing function of his printer even though he is following the instructions. Which part of the instructions should Nelson consult?

Troubleshooting

Martha is writing a technical document about the current financial status of her company. In which part of the document will Martha explain why the information is needed, and provide a preview of the document's content?

Introduction

The main text of a proposal serves what purpose?

It is the heart of the proposal and discusses the main ideas.

A researcher is collecting survey data for her dissertation. The first section is labeled demographic data, with a disclaimer that states that no information will be collected that can identify the participant. What is a survey item that will MOST likely appear in the demographics section of the survey?

Age

All of the following are included in the front matter of a technical document, EXCEPT:

Reference pages

Using a thesaurus as a reference tool for writing will provide:

a variety of synonyms.

Which of the following technical documents is best for people who do not want to read a lot of material?

Quick reference guides

Special attention should be given to keywords and formatting when _____.

a resume is not being created through a resume builder

Which of the following is NOT one of the steps of adding a visual to technical instructions?

Record a podcast about the visual.

The sentence below is an example of what part of a technical document?

This document will discuss the advantages and disadvantages of creating a TV commercial for our product.

Purpose statement of an introduction.

In the abstract you should:

Give a non technical summary of your proposal

Applying the concept of feedback as it relates to a presentation, what information could a focus group following the presentation collect to improve future presentations?

All of these are valid forms for gathering feedback

The supporting sentence in a paragraph assists to bolster, or provide evidence for, the:

Main point

Which of the following are created to provide consistency and predictability in an office setting to ensure quality of outcome?

Standard operating procedures

Which type of resume has the potential disadvantage of showing an applicant's age?

Chronological resume

The 'voice' of a technical document refers to the _____ of the language used to convey ideas.

style, and sound

All of the following are parts of the introduction for a technical document, EXCEPT _____.

detailed topic analysis

An internal proposal _____.

is usually written for an audience inside of your organization

Professionals in advertising and marketing may oftentimes prefer _____ communication because it uses many platforms to provide information to a specific or target audience.

Technical

A writer using a thesaurus as a tool to help find synonyms is likely increasing their chances of providing:

Both robust language and word variability

Marcos is writing a technical manual that has an abundance of reference information for a new software developed by the company that he works for. What could be added in the back matter section of the manual?

An index

Martin applied to five Chemistry professor jobs last month, and he received two offers. Once he chooses which job he will accept, he needs to send a _____ to the other job.

refusal

Sandra is writing a technical document about the results of a recent marketing research study performed at her company. In which part will she include her recommendations, and why should she include them?

After the conclusion. This part will allow Sandra to express what she thinks should be done as a result of the conclusion.

The main characteristic of any proposal should be:

Persuasive tone

You are at a local retail store and begin reading a disclaimer on the label of a new energy supplement. What is a message that MOST likely would appear on the disclaimer?

All of these are applicable disclaimers pertinent to this product

Select the MOST likely cause in the following cause and effect organizational pattern for planning a technical document. In-person, retail shopping is down over the last 5 years:

All answers properly fit this cause and effect planning situation

What topics are included in an operations manual?

None of these are included in an operations manual

Which of the following pairs of letters contain similar information?

Letter of inquiry and cover letter

In order to prevent confusion when making recommendations, all of these should be done EXCEPT:

Include your personal opinion and experiences

Robust and specific word choices are language use recommendations MOST germane when preparing:

product messaging

Mary works at the human resources department of a clothing store. Last week they interviewed six candidates for a manager position at the store. Once they make a decision regarding who they will hire, Mary will send a _____ letter to the candidates who were not hired.

Rejection

In the Analyzing and concluding part of a conclusion, you will _____.

connect the data to the point you are trying to make

Cynthia is writing a technical document about a new marketing campaign in her company. In which part of the document will she mention the intended audience for her document?

The concluding sentence of the introduction

During today's marketing meeting, a senior executive puts forth a compare and contrast campaign for a new vitamin product that will replace the previous vitamin product line. What description MOST likely relates to this new campaign?

Newer, and more potent formula

Attractive, brief, and clear are primary descriptors to keep in mind when writing:

technical documents for employment purposes.

technical documents for employment purposes.

Unsolicited proposal

Shannon is writing a proposal offering different companies a new e-commerce application. What type of proposal is she writing?

Report an Error

Sales

Which of the following statements is true about online resume builders?

An applicant may be limited in what information can be placed on the resume.

Parallel structure is writing in a manner which helps the reader understand that every point or idea presented in a sentence is:

of equal importance.

Front matter and back matter are some of the main components of what type of document?

Proposal

An online or print magazine article would be BEST for giving a demonstration and details about:

a line of health supplements.

What is MOST likely a disclosure that may be included in documents associated with renting an apartment?

Our apartment community has a 90% resident renewal rate

How are properly placed transitions important to technical communications?

They provide captions to explain paragraph content

Identify the descriptor BEST aligned with the topic sentence in a paragraph?

It presents the main idea

Which part of a technical document allows the reader to determine if reading the complete document is applicable to their business?

The introduction

A grant proposal serves what kind of purpose?

Getting funding for a specific project

Your graphic design instructor is explaining a popular technique to achieve balance when implementing pictures with your technical writing. What technique is she MOST likely detailing?

The rule of thirds

Fulfilling the purpose of your writing and addressing the needs of your audience suggests a technical writer is employing _____ awareness.

Rhetorical

Which of the following examples is NOT an example of a technical writing document?

An entertainment news magazine

The _____ section of the executive summary explains the reason for the report.

Subject matter

Under which of the following situations would a writer consider using the spatial organizational pattern?

When offering well-defined solutions to a problem.

The way the text and information is arranged and organized in a resume is referred to as a _____.

layout

Marilyn just got a job at an online tutoring company. Before she starts working, she is required to read a manual that explains the rules of the company, the guidelines to conduct online tutoring sessions, and how the company handles certain situations. What type of manual was Marilyn given?

Policy manual

An online or print magazine article would be BEST for giving a demonstration and details about:

All answers are appropriate for an online or print magazine article

What is MOST likely a disclosure that may be included in documents associated with renting an apartment?

Bothe lead-paint and radon gas

A _____ resume tends to be lengthy and it includes more text than other types of resumes.

Functional

Which part of the proposal introduces the main points and ideas?

Front matter

How are properly placed transitions important to technical communications?

They support parapgrah flow

Identify the descriptor BEST aligned with the topic sentence in a paragraph?

Both answers are correct

Which part of a technical document allows the reader to determine if reading the complete document is applicable to their business?

The abstract

The _____ section of the executive summary explains the reason for the report.

Background problem

Under which of the following situations would a writer consider using the spatial organizational pattern?

when documenting the location of ativities on a cruise ship