Overview of Mass Retail Segment (ULC and BanKo) March 2025

Flashcards based on key concepts and terms from the Overview of Mass Retail Segment lecture notes.

Mass Retail Segment

Focuses on the Unsecured Lending Businesses and card payments aimed at socioeconomic classes C and D.

Unsecured Lending

Lending that does not require collateral, typically involving higher interest rates due to higher risk.

Client Segment SEC C and D

Refers to clients from lower socioeconomic classes, often with limited access to traditional banking services.

Customer Care

The department responsible for ensuring positive customer experience and assistance with inquiries or complaints.

Credit Cards

Plastic cards that allow users to borrow funds for purchases, subject to interest and fees.

Gencash Loan

A personal loan product available for immediate personal needs or projects, often with simple application requirements.

Digital Lending

Online provision of loans, allowing for quicker access and processing through digital channels.

Microfinance

Financial services aimed at low-income individuals or those without access to typical banking services.

BanKo

The microfinance arm of BPI, focusing on financial inclusion for self-employed micro-entrepreneurs and the unbanked.

SEME

Self-Employed Micro Entrepreneurs, a target group for microfinance services.