Gms 200 final

A manager who is reactive and works hard to address problems after they occur is known as a ________.
(a)problem seeker
(b)problem avoider
(c)problem solver
(d)problem management

A manager who is reactive and works hard to address problems after they occur is known as a ________.
(a)problem seeker
(b)problem avoider
(c)problem solver
(d)problem management

Accountability:

The requirement that a manager answer to a higher-level boss for performance results achieved by a work team.

Administrator:

work in public non-profit organizations type of management

Agenda setting:

Develops action to fulfill a goal or a plan

Board of directors:

akes sure that the organization is run well, one of the 4 levels of management.

Conceptual skills:

the ability to think analytically achieve integrative problem solving

Controlling

the process of evaluating for measuring work performance, compare results and taking corrective action

Corporate governance:

board of directors hold top managemnets responsible for organizational performance

Discrimination:

un fairly treating memebers of some groups

Effective manager

they help others achieve high performance and satisfaction

Ethics

Code of moral principles that set standards of conduct of what is "good" and "right,'' as well as "bad" and "wrong"

Freeagent economy :

people change jobs more often and work on flexible schedules

Functional managers :

responsible for every single area of activity. Types of management

General managers:

responsible for more complex units that include many functional areas. part of Types of management

Glass ceiling effect

an invisible barrier an organization

Globalization

the worldwide interdependence of resources flows, product markets, and business competition that characterize our economy.

Human skill

the ability to work well in cooperation with other persons.

Job migration

occurs when firms shift from one country to another

leading

the process of arousing people to enthusiasm and inspiring them to work .

Learning

the change of behaviour based on past experiences

Lifelong learning

the process of continuous learning.

Line managers

are responsible for work activities that directly affect the organization outputs. It is part of the five types of management.

Management process

planning, organizing, leading, controlling

Manager

directly supports, supervises and helps activate the work efforts of others.

middle managers

encharged to oversee large departments or divisions.

Networking:

process of building and maintaining positive relationships with people who can help advance agendas.

Open system

organizations with open systems interact with their environments.

Organization

A group of people who work together to achieve some specific purpose

Organizing

arranging tasks, people, and other resources to accomplish the work

Performance effectiveness

an output measure of task or goal accomplishment, part of organizational performance

Performance efficiency

an input measure of resource cost associated with goal accomplishment

Planning

he process of setting objectives and determining what actions should be taken to accomplish them.

Prejudice

A negative attitude toward an entire category of people, often an ethnic or racial minority.

Productivity

an overall measure of quantity and quality

Quality of Work Life (QWL)

the overall quality of human experiences in the workplace

Reshoring

moves jobs back from foreign to domestic locations

Self Management:

the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience

Shamrock Organization

Charles Handy's model that organizations are increasingly made up of core staff who are supported by peripheral workers, consultants and outsourced staff and contractors

knowledge workers

employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession

intellectual capital

the collective brainpower or shared knowledge of a workforce

social capital

cooperative relationships that facilitate the resolution of collective problems

social networking

A means by which people use the Internet to communicate and share information among their immediate friends, and meet and connect with others through common interests, experiences, and friends.

team leaders

a manager who is responsible for facilitating team activities toward achieving key results. they use technical expertise to advise and support the efforts of line workers

Tech IQ

the ability to use technology and to stay updated as technology continues to evolve

technical skills

the ability to apply specialized knowledge or expertise

Top Managers

guide the performance of the organization as a whole or of one of its major parts

upside-down pyramid

operating workers are at the top serving customers while managers are at the bottom supporting them

work force diversity

Reflects differences with respect to gender, age, race, ethnicity, religion, sexual orientation, and able-bodiedness

analytics

A term describing the extensive use of data, statistical and quantitative analysis, explanatory and predictive models, and fact-based management to drive decisions and actions.

Bureucracy

an ideal, intentionally rational, and very efficient from organization, it is based on principles of logic, order, and legitimate authority

contingency thinking

tries to match management practices with situational demands

Continuous improvement:

involves always searching for new ways to improve work quality and performance

evidence-based management

involves making decisions based on hard facts about what really works

Hawtorne effect

people who are singled out of special attention perform as expected

ISO certification

global quality management standars.

Motion Study

breaking each task or job into its separate motions and then eliminating those that are unnecessary or repetitive

open system

organizations that are in continual interaction with the environment in the continual process of transforming resource in punts into outputs

organizational behaviour

the study of what people think, feel, and do in and around organizations

progression principle

a need is activated only when the next-lower-level need is satisfied.

Scientific Management

a management theory using efficiency experts to examine each work operations and find ways to minimize the time needed to complete it.

scientific management approach

(also known as Theory X), view that most employees are lazy, indifferent, and uncreative, and that the job should be made simple and foolproof (Taylor)

self-fulfilling prophecies

a belief that leads to its own fulfillment

subsytems

parts making up the whole system

System

A group of parts that work together as a whole to achieve a common goal

Theory X

-theory of motivation holding that people are naturally lazy and uncooperative.
-managers create situations where workers become dependent and reluctant

theory y

managers create situations where workers respond with initiative and high performance

the assumption that people are complex with widely varying needs is most associated with

The behavioural management

The father of scientific management is

Frederick W. Taylor

when the register of a university deals with students by an identification number rather than their names. which characteristic of bureaucracy is being displayed and what is it's purpose

impersonality, fairness

If an organization was performing poorly and Henri Fayol was called in as a consultant, what would he most likely
suggest to improve thing?

Teach managers to better plan and control

One example of how scientific management principles are applied in organizations today would be

conducting studies to increase efficiencies in job performance

he Hawthorne studies raised awareness of how ________ can be important influences on productivity

human factors

Advice to study a job, carefully train workers to do that job, and link financial incentives to job performance would
most likely come from _______

scientific managem

The highest level in Maslow's hierarchy includes _______ needs

self-actualization

Which management theorist would most agree with the statement "If you treat people as grownups they will
perform that way?

Argyris

When people perform in a situation as they are expected to, this is sometimes called the _________ effect

hawthorne

Resource acquisition and customer satisfaction are important when an organization is viewed as an _________

open system

When a manager notices that Sheryl has strong social needs and assigns her a job in customer relations and gives
Farhad lots of praise because of his strong ego needs, the manager is displaying

contingency thinking

Which is the correct match
a)Folletanalytics
(b)McGregormotion study
(c)Deming-quality management
(d)MaslowTheory X and

Demingquality management

When managers try to avoid hearsay and make decisions based on solid facts and information

evidence-based management

Child Labor

employment of children for
work otherwise done by adults

global economy

resources, markets, and competition are worldwide in scope

World 3.0

Nations cooperate while respecting different national characters and interests

Global Management

involves managing business and organizations with interests in more than one country

global manager

culturally aware and informed on international affairs

International Business

the buying, selling, and trading of goods and services across national boundaries

Joint venture
Strategic alliance
Owned subsidiary

types of direct investment strategies

types of market entry strategies

Global sourcing
Exporting
Importing
Licensing agreement
Franchising

global sourcing

purchasing materials or labor from around the world wherever it is cheapest

Exporting

selling products to or in another country

Importing

buying products from another country and selling them domestically

Global Business Environment

refers to the international forces that affect a business. ( legal and political, trade agreements and trade barriers, regional economic alliances)

Legal-Political Environment

laws and regulations, business forms, political trends

trade agreements

Intergovernmental agreements designed to manage and promote trade activities for specific regions.

Regional Economic Alliances

NAFTA - North American Free Trade Agreement
EU - European Union
APEC - Asia Pacific Economic Cooperation
ASEAN - Association of Southeast Asian Nations
SADC - Southern Africa Development Community

global corporation

An MNC(MULTINATIONAL ENTERPRICE) that centralizes management and other decisions in the home country

Reasons why businesses go global

Profits, customers, suppliers, capital, labour

transactional corporations

business corporations located in two or more countries

Ethical Challenges for global businesses

-Corruption
-Sweatshops
-Child Labor
-conflict minerals

high context cultures

rely on nonverbal
and situational cues as well as on spoken or
written words