BUS206: Chapter 14 Managing Organizational and Interpersonal Communication

what is emphasized when it comes to communicating?

everything a manager does involves communicating

what does the communication process start with?

a thought

define communication

a transfer of understanding and meaning from one person to another

define the communication process

seven part process of transferring and understanding of meaning

what are the seven parts of the communication process?

(1) communication source or sender (2) encoding (3) the message (4) the channel (5) decoding (6) the receiver (7) feedback

define encoding

converting a message into symbolic form

define message

a purpose for communicating that’s to be conveyedd

define channel

the medium by which a message travels

define decoding

translating a received message

define feedback

checking to see how successfully a message has been transferred

examples of written communications

memos, letters, emails, or bulletin boardse

what are the advantages of written communication?

it is tangible, verifiable, more permanent, and more likely to be well thought out, logical, and clear

what are the disadvantages of written communication?

consumes time (scarce resource) and lack of feedback

define verbal communication

spoken words to share info, is not permanent, lack of clarity, can see how well the message is understood

define the grapevine

unofficial channel of communication where rumors are spread (good info passes fast, bad info passes faster)

define nonverbal communication

conveys a message without words (body language and verbal intonation)

what form of communication is a smile

nonverbal communcation

what are the six communication barriers?

selective perception, filtering, language, jargon, information overload, emotions

define selective perception

hearing information based on your own needs, motivations, experiences, or other personal characteristics

define filtering

deliberately manipulating information to make it appear more favorable to the receiver

define information overload

what results when information exceeds processing capacity

define jargon

technical language specific to a discipline or industry