Workplace Emotions, Attitudes, and Stress

This set of flashcards covers key concepts related to workplace emotions, attitudes, and stress, including definitions and explanations.

Emotions

Psychological, behavioral, and physiological episodes towards an object/person/event that create a state of readiness.

Attitudes

A cluster of beliefs, feelings, and behavioral intentions.

Emotional Labour

Managing and regulating one's emotions to meet the demands of a job/situation, especially roles that require interaction with others.

Emotional Intelligence

The ability to perceive, understand, manage, and regulate emotions in oneself and others.

Job Satisfaction

An individual's general attitude towards their job.

Organizational Commitment

The degree to which an employee identifies with a particular organization and wishes to maintain their membership.

Distress

Stressors that provoke uncomfortable feelings and harmful physical consequences.

Eustress

Stressors that produce positive feelings and a motivating surge of energy.

Hans Selye's Stress Experience Model

A model consisting of three stages: Alarm reaction, Resistance, and Exhaustion.

Common Workplace Stressors

Include role ambiguity, dysfunctional conflict, work overload, excessive emotional labour, toxic work environments, and bullying.