Chapter 19 - Leadership

HITT, Ch 19 Leadership

In change management, when considering how the change will occur, a leader must consider the type of employees impacted by the change, the work situation where the change will occur, and how the supervisors will work their staff.

TRUE

Who is responsible for leading, planning, budgeting, resourcing, and training for the IT staff?

CIO

CODM stands for which of the following?

Consesus-oriented-decision-making

A leader’s real effectiveness is inversely related to the amount of influence that an individual has on the team performance, satisfaction of team members, and overall team effectiveness.

TRUE

Which of the following focuses on working with individuals to find a mutually acceptable solution?

Conflict management

Which of the following is a form of non-verbal communication?

Behavior cues

That people may be leaders in one context but not in another is what leadership theory?

Contigency

Physiological leadership includes age, education, and socioeconomic background.

FALSE

According to Blake and Mouton’s leadership grid, authoritarian leadership reflects which of the following?

Low concern for people and a higher concern for production

In Kotter’s method of leading change, which comes first?

Build a team to guide change

There are two broad categories of behavioral characteristics. The first is task-oriented and the second is which of the following?

People-oriented

What is the main purpose for creating teams?

To provide a formal network for planning, problem solving, and decision making

The underlying tenet for change management is that all human beings prefer doing things that have most of the meaning for themselves.

TRUE

Distal attributes have which of the following traits?

Personality and cognitive abilities

When a work group is transitioning to a new work design, the first stage is which of the following?

Fear and denial

When discussing leadership traits, “confidence” is which of the following?

Leader shows a team that goals are important and each member has their own worth

Who provides the team charter?

Upper management

What is the type of power given to leaders who are authorities in their fields or have knowledge or skills that are in short supply are referred to as?

Expert

Leading is one of the four management functions in addition to planning, consolidating, and controlling.

TRUE

According to Vroom and Jago’s decision-making strategies, the “c” stands for which of the following?

Consultative

Which of the following focuses on working with individuals to find a mutually acceptable solution?

Conflict management

What is the type of power given to leaders who are authorities in their fields or have knowledge or skills that are in short supply are referred to as?

Expert

Consensus building is a decision-making method that seeks consent to all participants to resolve those differences so an acceptable result can be found

TRUE

A man conversing with a woman may actually result in a barrier to communication.

TRUE

Referent power is the ability of the team members to identify with leaders who have desirable resources or personal traits.

TRUE

Which of the following is the harshest form of leadership?

Exploitive autocracy

A good size for a team is approximately 35.

FALSE

When discussing leadership traits, integrity refers to the leader _____

Not appearing to change or waiver when difficulties occur

In Lewin’s change management model, “creating the change” happens when ____

People resolve their uncertainty created the changes

What is the critical thinking tool in which it is the quantity of ideas that is more important than the quality of the ideas generated?

Brainstorming

Team building

The process of organizing and acquiring a team and creating skills for dealing with team processes

Team charter

Explains the issues the team was initiated to address, and describes goals and vision

Team leader

Responsible for championing the activities of the team

Team member

Responsible for participating in the team

Team norms

The rules, both explicit and implied, that determine both acceptable and unacceptable behavior of the group

Democratic

Plans and decisions are made by the team and leader

Laissez-fare

Style reflects a leader who holds a title and responsibility but is hands-off

Bureacraucy

The leader relies primarily on rules and regulations

Consultative

Leader seeks input and feedback from the team but makes

Participative

Participative and supports collective decision-making by the group

Authoritarian

Domineering and decisions are made from a distance