MGMT 320 FINAL EXAM TOMA

Once you are in the real world, it doesn't make any difference if you are 22 or 62, it is highly recommended for your success that you fit into _________________ as quickly as possible

Organizations Culture

The right to make decisions and implement them is called

Authority

The HRM document _______________ states what educational attainment and experience are required for job X

Job Qualification

As a model of job design, ___________ is periodically shifting workers among different tasks in a planned sequence

Job Rotation

_______________ shows the degree to which a workers personality and values match the company's environment and culture. A strong match is essential for positive work attitudes and performance

Person-Organization fit

Dr Savoie, ULL President, occupies a:

line position

ULL organizational chart shows that the University comprises specialized colleges and that each college houses specialized teaching disciplines. This form of organizational structure is:

Functional Divisional Structure

In a Centralized Authority organization, important decisions are made by

Higher Level Management

The model SMCA describes a:

Control System

A finical Budget in a company is an example of :

Preliminary Control

As a basic body of knowledge at odors college of business, a "C" grade is considered the minimum passing grade for MGMT 320. in this case C is

Performance Standard

Core Principles

C

Which of the following is NOT a perspective (area) of Kaplan and Morton "balanced scoreboard" for top management

Profitability Perspective: How is our stock price to earnings ratio

A UPS driver fails to perform according to the standards set for the route and traffic conditions. A supervisor rides along and gives suggestions for improvement. This is the ____________ stage of the control process

take corrective action

"Productivity" is defined as the ratio of "outputs" over "inputs" for a certain time period. Therefore productivity can be increased by:

decreasing inputs while holding outputs constant

Motivation can be defined as

the internal drive to satisfy an unsatisfied need

A need is:

a physiological deficiency and psychological deficiency (C, both of the above)

Which of the following would be a motivator according to Herzbergs Theory

Recognition for performance

Which of the following is true about hygiene factors Herzbergs theory?

Their absence makes individuals dissatisfied

Expectancy is

the belief that ones efforts would produce the desired performance

What does equity mean?

That one person is being treated fairly when compared to anther who behaves similarity

__________ behavior can be modified through a process of _________ based on_________

Operant, Reinforcement, Law of Effect

in negative reinforcement (avoidance)

A negative outcome is escaped when desirable behaviors are exhibited.

Maslows levels of needs, in order from basic to highest level of needs are:

physiological, safety, love/belonging, esteem, and self-actualization

According to herzberg, __________ help to make people ___________, and __________ help make people ___________.

motivators; satisfied

hygiene factors; dissatisfied

In McClellands Aquired Needs Theory, the desire to excel at work is part of the need for:

Achievement

Each of the questions below is answered by either content, process, or reinforcement theories except:

what personality traits cause people to behave in certain ways?

Last year, Chris boss promised her a big bonus if she met her goals. At the end of the year, after Chris had exceeded her goals, she found her bonus was very small. In the future, Chris' __________ will probably be ___________

instrumentality; Low

Which of the following is NOT necessary in Goal Setting Theory

Setting specific goals, setting target dates, setting challenging goals (All the above are necessary)

Equity, Goal Setting, and expectancy theories are alike in that all three focus on:

Understanding how employees decide on behavior to fulfill their needs

The current thinking in that satisfaction-performance controversy (The Great Management Debate) is that:

Rewards leads to satisfaction and performance

The process of building into a job such motivating factors as recognition and achievement is called

Job Enrichment

Of the following which is NOT a core job characteristic in the Job Characteristic Model?

Pay Scale

the Two Basic types of power

position power and personal power

___________ power results from ones specialized knowledge and expertise.

Expert

Which of the following sources of power did Martin Luther King Jr use most effectively?

ReferentPower

The ability to cope, empathize with others, and be self-motivated is called

Emotional Intelligence

The managerial leadership grid proposes that:

the best way to manage is style(9,9), Team Leadership

The major contribution or benefit to management of the contingency approach to leadership is in:

Pointing out that leadership style effectiveness depends on the leader, subordinates, and important situational factors.

In Fiedlers contingency model, the appropriate style of leaderships determined by:

Task structure, Position power, Leader-member relations (All the above)

The essence of Leadership is best described as:

the use of power to influence the behavior of others

April Allen is tired of her staff always being over budget, so last week, she issued a memo warning that the next person who completes a project over budget will be terminated. This is an example of Aprils:

Coercive Power

According to Tom Peters and Nancy Austin, at what level(s) is leadership needed in effective organizations?

Needs to be Present at all levels

Current research shows that effective leaders

Display different types of behaviors in different situations

Vicki is certain her subordinates perform better when she pays close attention to the work they are doing, explaining work procedures, and concentrating on work performance. According to the Michigan Studies, Vicki is a proponent of what leadership style?

Production-Orientated Style

The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ______ approach.

Contingency

The model that clarifies that an effective leader clarifies how subordinates can achieve personal and organizational goals are:

Houses path-Goal model

Timothy Judge research into the question what is more important as a leadership trait reached the conclusion that:

Personality is more important than intelligence

"I want to meet the goals of both followers and the origination- rather than just myself" this statement describes the mindset:

Servant Leadership

The following behavior does NOT relate to the behavior of Transformational Leadership

to have different sorts of relationships with different groups of people