Stereotypes and Biases

Gender Identity and Expression; Patient Characteristics Affecting Communication

Stereotypes

generalized assumptions about a person or group of people

Biases

prejudice against a person or group of people

Stereotypes and biases can both enter the communication process and should be what?

identified and eliminated to ensure effective communication with patients. families, and medical professionals

When addressing patient and other medical professionals. ask them what?

their preferred name, preferred title, and what pronouns to use

Openly communicating with patients helps to build a rapport and relationship that will be what?

conductive to creating a safe and comfortable atmosphere where they feel free to talk

As a rule, it is better to ask the patient how they would prefer to be assisted rather then what?

making assumptions about their abilities and needs

For patients that have minimal understanding of the language being spoken do what?

provide an interpreter. However, family members can be considered to be informed of the medical conditions but sill use lay terms to covey messages

How can patients who have physical impairments be assisted best?

by asking them how they would like to be assisted

When speaking with a child do what?

use terms that they can understand based on their development level

Effective communication with a patient who has experienced hearing loss can be accomplished with what?

appropriate language use, facing the patient, enunciating each word, and asking if they have any questions or concerns

When summarizing information for the patient use what?

A repetition of words from the explanation provided then ask pt to repeat the info back to you to show understanding