Scheduling Appointments And Patient Processing

Chapter 9

demographics

Statistical data of a population. In healthcare, this includes the patients name, address, of birth, employment, and other details

disruption

an unexpected event that throws a plan into disorder; an interruption that prevents a system or process from continuing as usual or as expected

established patient

a patient who has been treated by the healthcare provider within the past 3 years

expediency

a mean of achieving a particular end, as situation requiring urgency or caution

follow-up (recheck) appointment

an appointment type used when a patient needs to see the provider after a condition should have been resolved or to monitor an on going condition, such as hypertension. Also known as a recheck appointment

integral

essential; being an indispensable part of a whole

interval

space of time between events

matrix

the environment in which something is created or take shape. A base on which to build

no-show

failure of a patient to keep an appointment without advance notice

Notice of Privacy Practices (NPP)

a written document describing the healthcare facility’s privacy practices. The patient must be provided with the NPP and sign an acknowledgment of reciept

parameters

rules that control how something should be done; guidelines or boundries

patient portal

a secure online website that gives patients 24-hour access to personal health information using a username and password

practice management software

a type of software that allows the user to enter demographic information, schedule appointments, maintain lists of insurance payers, perform billing, tasks, and generate reports

preauthorization

as process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist

precertification

the process of determining if a procedure or service is covered by the insurance plan and what the reimbursement is for that procedure or service

proficiency

skilled as a result of training or practice

progress notes

documentation in the medical record to track the patient’s condition and progress

screening

a system for examining and separating into different groups; in the healthcare facility; it means determining the security of illness that patients experience and prioritizing

triage

to sort out and classify the injured; used in the military and emergency settings to determine the priority of patients to be treated

verification of eligibility

the process of confirming health insurance coverage for the patient

ECG

electrocardiogram

NPP

notice of privacy practice

MRI

magnetic resonance imaging

CT

computed tomography

EMT

emergency medical technician

EHR

electronic health records

HIPAA

Health Insurance Portability and Accountability Act

CDC

Centers for Disease Control and Prevention