Medina Chapter 10

A detailed set of flashcards covering key concepts and terminology related to managing production and service operations.

Operations

Any process that accepts inputs and uses resources to change those inputs in useful ways.

Transformation Process

The process that converts inputs into final goods or services.

Operations Management

The process of planning, organizing, and controlling operations to reach objectives efficiently and effectively.

Efficiency

The cost of doing something, or the resource utilization involved.

Effectiveness

Goal accomplishment; achieving objectives.

Manufacturing Processes

Processes that refer to the making of products by hand or with machinery.

Job Shop

A production method based on sales orders for a variety of small lots.

Batch Flow

A production method that produces lots of generally own designed products.

Worker-Paced Assembly Line

A production layout arranged in a sequence for processing large volumes of standardized products or services.

Machine-Paced Assembly Line

A production process producing mostly standard products with significant input from machines.

Continuous Flow

A processing method characterized by rapid movement of items through the system.

Batch/Continuous Flow Hybrid

A processing method combining features of batch and continuous flow.

Service Processes

Processes that refer to the provision of services to persons by hand or with machinery.

Service Factory

A service provider that offers a limited mix of services, resulting in economies of scale.

Service Shop

A facility providing a diverse mix of services with a flexible layout.

Mass Service

A service approach addressing a large number of people simultaneously.

Professional Services

Specialized services provided to individuals or firms, such as consulting and legal services.

Product Design

The process of creating a set of product specifications appropriate to the demands of the situation.

Production Planning

Forecasting future sales and arranging for the procurement of production facilities.

Scheduling

Developing timetables specifying how long each operation in the production process takes.

Purchasing and Materials Management

Management of acquiring and handling necessary materials for production activities.

Inventory Control

The process of managing the levels of reserve stocks of goods.

Work-Flow Layout

The physical arrangement of the production system to effectively manage workflow.

Quality Control

Measurement of products/services against standards set by the company.

Inputs

Resources such as land, labor, capital, and entrepreneurship entering the transformation process.

Outputs

Final goods or services produced after the transformation of inputs.

Labor Intensive

Operations that require significant manpower compared to machinery.

Process Layout

A layout where similar machines are grouped together according to the process they perform.

Standardized Products

Products produced to consistent specifications.

Specialized Equipment

Machines designed for specific tasks in the production process.

Capital Intensive

Operations where capital cost is a significant factor compared to labor cost.

Economies of Scale

Cost advantages achieved by increasing the level of production.

Design Services

Services providing solutions for product and promotional material designs.

Advertising Agencies

Firms specialized in promoting and marketing products.

Accounting Services

Professional services involving the recording, reporting, and analysis of financial transactions.

Legal Services

Professional services providing legal advice and representation.

Data Processing Services

Firms that offer services for managing and processing data.

Health Services

Services aimed at maintaining or improving people's health.

Just-in-Time (JIT) Method

An inventory control strategy aiming to reduce waste by receiving goods only as they are needed.

Material Requirement Planning (MRP)

A production planning and inventory control system used to manage manufacturing processes.

Work Flow Layout Benefits

Minimizes investment in equipment, minimizes production time, uses space effectively, and improves employee convenience.

Production Systems

A collection of activities that complement each other in the production task.

Transform Inputs

To change inputs into useful outputs in the operations process.

Manufacturing Engineer

An engineer responsible for determining the equipment and processes required for production.

Construction Manager

An engineer tasked with overseeing the actual construction projects.

Engineering Consultancy Services

Services providing expert advice in engineering and project management.

Chemical Manufacturing

The production of chemicals through processes involving complex compounds.

Electronics Manufacturing

The production of electronic devices like transistors and circuit boards.

Mechanical Devices

Machines or instruments designed for specific functions, produced by manufacturing firms.

Quality Assurance

The activities ensuring quality in production processes.

Procurement

The process of acquiring goods and services for a firm.

Inventory Levels

The amount of stock a company maintains to ensure operational efficiency.

Business Operations

Activities involved in the creation of goods or services.

Supply Chain Management

The management of the flow of goods and services from suppliers to customers.

Capacity Planning

Determining the production capacity needed to meet changing demands.

Service Industry

The sector of the economy that provides services rather than goods.

Production Techniques

Methods applied to produce goods and services effectively.

Technology Utilization

Leveraging technology to enhance production efficiency and effectiveness.

Resource Allocation

Distributing available resources among the various projects or business units.

Economical Operations

Managing resources to maximize profits and minimize costs.

Service Quality

The degree to which a service meets customer expectations.

Customer Satisfaction

The measure of how products and services meet or surpass customer expectations.