Principles of Management Final

Control

the process of monitoring activities and correcting deviations from standards

organizational culture

system of shared meaning, distinguishes the organization, characteristics that the organization values.

Ways people learn about culture

dress, stories, rituals, language, symbols

Team

a group of individuals engaged in collective work that requires joint effort and generates positive synergy

Stages of Team Development

Forming - Uncertainty

Storming - Conflict

Norming - cohesiveness

Performing - functionality

Groupthink

creates and illusion that everyone is unanimous about something

Barriers to communication

• Differing perceptions

• Language differences

• Noise

• Conflicting - --Nonverbal Ques

• Poor Listening

Communication

Verbal 7%

Vocal 38%

Facial 55%

Negotiating

produce a wise agreement if agreement is possible. Be efficient, not damage the relationships of the parties involved.

• positional bargaining vs principle negotiating

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Types of Teams

working teams, project teams, cross-functional team, self managing team, problem solving team and virtual teams

Organizational Culture

A collection of beliefs that individuals and groups share to help their organization respond to environmental forces and changes.

Noise

anything that disrupts the communication process

Barriers to communication

Obstacles that interrupt the flow of conveying and receiving messages (different languages, noise, poor listening)

positional bargaining

a negotiation strategy where parties focus on defending their specific demands or positions and are less concerned with understanding the underlying interests and needs of the other party

principle negotiating

a collaborative approach to resolving disagreements where parties focus on objective criteria and shared interests to reach mutually beneficial agreements

5 conflict management strategies

avoidance, accomodation, competition, compromise, collaboration

Communication

transmitting information, thoughts, and processes through various channels.

the communication model

source - encoder (noise) decoder - receiver (feedback)

what are the three types of control

feedforward, concurrent, feedback

steps of the control process

1. establish standards

2. measure performance

3. compare performance to standards

4. take corrective action

characteristics of effective teams

clear purpose, good communication, healthy conflict, effective decision making, accountability, strong relationships, commitment, shared leadership