Chap 1: Introduction to Management & Organizations

manager

someone who coordinates & oversees the work of other ppl so that the organizational goals can be accomplished

first-line manager

someone who manages the work of non-managerial employees

middle manager

someone who manages the work of first-line managers

top manager

someone who makes organization-wide decisions & establish plans & goals that affect the entire organization

management

the process of planning, organizing, leading & controlling to gain organizational objectives with effectiveness & efficiency

efficiency

is “do things right”, get the most outputs from the least inputs

effectiveness

is “do the right things”, goal attainment

planning

defining goals, strategy & developing plans to coordinate activities

organizing

determining what needs to be done and how to do it & who is to do it

leading

motivating & other activities dealing with ppl

controlling

monitoring, comparing & correcting things

management roles

includes: interpersonal skills, informational skills & decisional skills

interpersonal roles

figurehead, leader

informational roles

monitor, spokesperson

decisional roles

disturbance handler, resource allocator, negotiator

technical skills

the knowledge & proficiency in a specific field

human skills

the ability to work well with other ppl

conceptual skills

the ability to think & conceptalize abt the abstract & complex situations concerning the organization

organization

the deliberate arrangement of ppl to accomplish some specific purpose

universality of management

means that management is needed in all sizes of organizations, all types of organizations, all organization levels & all organizational areas