Difficult Conversations and Healthcare Communication

These flashcards focus on key concepts related to communication in healthcare, covering aspects such as intra-work dynamics, community engagement, and strategies for difficult conversations.

Healthcare Communication

Essential for patient care, involving a complex dynamic that goes beyond simply talking to patients.

Intra-work dynamics

Interactions among healthcare professionals, including doctors, nurses, and pharmacists, vital for effective communication.

Community Engagement

Involves understanding cultural differences and engaging with patients from diverse backgrounds.

Vaccination Conversations

Complex discussions pharmacists must have about vaccine schedules and addressing patient concerns.

Prescribing Conversations

Dialogue required for explaining the process and qualifications for prescribing medications like hormonal contraceptives and Narcan.

Mental Health Crises

High-stress situations where pharmacists must communicate effectively and helpfully with patients.

Medication Adherence Issues

Challenges patients face in consistently taking their prescribed medications, particularly in mental health.

DUR Failure

Failure of the pharmacist to perform Drug Utilization Review, potentially leading to medication errors.

Cis-gendered

Term referring to individuals whose gender identity matches the sex assigned at birth.

Appropriate Counseling

Providing clear and supportive communication to patients, especially when they have questions or concerns about medications.

Healthcare Communication

Essential for patient care, involving a complex dynamic that goes beyond simply talking to patients.

Intra-work dynamics

Interactions among healthcare professionals, including doctors, nurses, and pharmacists, vital for effective communication.

Community Engagement

Involves understanding cultural differences and engaging with patients from diverse backgrounds.

Vaccination Conversations

Complex discussions pharmacists must have about vaccine schedules and addressing patient concerns.

Prescribing Conversations

Dialogue required for explaining the process and qualifications for prescribing medications like hormonal contraceptives and Narcan.

Mental Health Crises

High-stress situations where pharmacists must communicate effectively and helpfully with patients.

Medication Adherence Issues

Challenges patients face in consistently taking their prescribed medications, particularly in mental health.

DUR Failure

Failure of the pharmacist to perform Drug Utilization Review, potentially leading to medication errors.

Cis-gendered

Term referring to individuals whose gender identity matches the sex assigned at birth.

Appropriate Counseling

Providing clear and supportive communication to patients, especially when they have questions or concerns about medications.

What to avoid during difficult counseling

Interrupting the patient, dismissing their concerns, using excessive jargon without explanation, or showing impatience.

Impact of judgmental language in counseling

Can erode trust and hinder effective communication, making patients less likely to disclose important information.

Why making assumptions is detrimental in counseling

Leads to misunderstandings and inappropriate advice, as each patient's situation and understanding are unique.