D406 - SURVIVAL (SCENARIO-BASED)
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59 Terms
A patient uses a portal to refill medication
Digital health literacy
A patient cannot calculate their medication dosage
Health numeracy
A patient cannot understand a consent form
Personal health literacy
A patient does not know how to get a referral
Organizational health literacy
A provider simplifies forms and improves navigation
Organizational health literacy
A provider teaches a patient how to use an online portal
Digital health literacy
A provider explains medication using simple terms
Plain language
A provider asks a patient to repeat instructions
Teach-back method
A patient repeats instructions back to the provider
Teach-back method
A provider repeats what a patient said to confirm understanding
Active listening
A provider asks “Can you explain how you’ll take this medication?”
Open-ended question
A client is not following a treatment plan due to cultural beliefs
Cultural competence
A provider adapts care to match a client’s cultural values
Cultural competence
A provider reflects on their own biases
Cultural humility
A patient is afraid of being judged for a diagnosis
Non-labeling
A provider avoids making assumptions about a patient
Non-labeling
A patient is denied access to a service due to a disability
Equal opportunity
A client makes their own healthcare decision despite disagreement
Autonomy
A provider supports a client’s healthcare decision
Respect for autonomy
A provider includes a client in decision-making
Partnership
A provider ensures a patient understands all treatment options
Informed decision-making
A provider asks “What matters most to you?”
Patient-centered care
A patient struggles to understand complex instructions
Use plain language
A patient is confused about instructions
Confirm understanding
A patient cannot perform a task correctly
Provide demonstration
A patient misses appointments due to transportation issues
Social determinants of health
A program provides rides to appointments
Addressing SDOH
A patient cannot afford medication
Access to care issue
A program helps patients obtain insurance benefits
Improving access to care
A community lacks access to healthy food and housing
Social determinants of health
A program provides housing, jobs, and transportation
Addressing SDOH
A healthcare organization improves signage and directions
Organizational health literacy
A healthcare organization simplifies appointment scheduling
Organizational health literacy
A patient does not understand medical terms
Use plain language
A provider limits information to key points
Health literacy strategy
A provider assumes all patients may struggle to understand
Universal precautions
A provider uses multiple methods to explain information
Universal precautions
An older adult struggles with vision and memory
Age-related health literacy issue
A patient with a disability struggles with daily tasks
Activities of daily living limitation
A racial/ethnic minority patient has difficulty due to language barriers
Cultural and linguistic barrier
A provider uses an interpreter
Language access strategy
A patient is encouraged to identify their own health goals
Empowerment
A patient learns to speak up about their needs
Self-advocacy
A provider helps a patient understand their rights
Patient empowerment
A patient participates in decision-making
Self-advocacy
A policymaker addresses poor nutrition in a community by creating programs
Advocacy action
A community member is surveyed before a campaign is launched
Community engagement
A healthcare organization evaluates its effectiveness and outcomes
Organizational improvement
A provider assesses root causes of a health issue
Assessment step
A client is given complex written materials and becomes confused
Health literacy barrier
A provider uses visuals and demonstrations
Health literacy strategy
A patient receives clear, simple, and direct instructions
Plain language
A provider asks follow-up questions to confirm understanding
Open-ended communication
A healthcare system removes barriers to access
Improving health outcomes
A program increases use of preventive care services
Improving health outcomes
A healthcare initiative focuses on fairness and equal access
Health equity
A program reduces differences in outcomes among groups
Reducing health disparities
A provider teaches a patient how to manage their condition independently
Self-advocacy support
A provider encourages a patient to ask questions and participate
Patient engagement
