Chapter 25 Quiz (ITN107) - Care and Feeding of Mobile Devices

Why is a hard reset the most disruptive reset option?

It removes all of a user's data and settings.

Factory reset, or *reset to factory default*, is also known as a ________.

hard reset

What might be the result of too many failed login attempts?

System lockout

Why might you run into connectivity problems at large public gatherings?

An overloaded network

A hot, sluggish device might use ________ to protect the device's CPU from heat damage?

thermal throttling

Because mobile device hardware typically cannot be repaired or replaced by a user or field tech, mobile device troubleshooting focuses on what type of issues?

Software

When a mobile app is shut down, what might the user lose?

Unsaved data

What might a dim display mean?

There is a problem with the display panel.

Removing OS restrictions on an Apple device is known as ________.

jailbreaking

What hidden menu might exist to help with device calibration?

Diagnostics menu

In Android, where would you go to force stop an app?

Application manager

Which term refers to a collection of configuration and security settings that an administrator has created?

Profile

What term describes restarting a mobile device, whether you do it from within the OS or with hardware buttons on the device?

Soft reset

What is the process in which an organization tracks when its employees enter or exit a predefined area?

Geofencing

PGP and S/MIME are examples of ________.

encryption standards

Most mobile devices have a few ________ stickers that change color when exposed to water.

liquid contact indicator

Setting up equipment to spoof a carrier's tower and infrastructure is known as ________.

tower spoofing

What is the most accurate way to get a device's location?

GPS

Besides the display, what is a very large battery drain for a mobile device?

Wireless communication

Removing OS restrictions on an Android device is known as ________.

rooting

Most mobile devices allow the user to set a(n) ________ by using a password, PIN, pattern, fingerprint, and/or facial recognition to block strangers from accessing the device.

screen lock

A mobile device overheats for seemingly no reason. What is the most likely cause?

Defective battery

What type of authentication is a username and a password?

Single-factor authentication

Modern mobile devices use what type of battery?

Li-Ion

What is a last resort you can do if your device is stolen?

Remote wipe

What is one major indicator of a weak cellular signal?

Dropped connections

What is it called when you hold a system's power button for several seconds until it turns completely off?

Hard reboot

When should you attempt to repair a battery?

Never

Having a user logon at a certain time of day, or even within so many seconds or minutes of another event, is known as a(n) ________ factor.

temporal

Generally, mobile devices do not include a(n) ________ because they do not have a lot of services listening on open ports.

firewall