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Why is a hard reset the most disruptive reset option?
It removes all of a user's data and settings.
Factory reset, or reset to factory default, is also known as a ________.
hard reset
What might be the result of too many failed login attempts?
System lockout
Why might you run into connectivity problems at large public gatherings?
An overloaded network
A hot, sluggish device might use ________ to protect the device's CPU from heat damage?
thermal throttling
Because mobile device hardware typically cannot be repaired or replaced by a user or field tech, mobile device troubleshooting focuses on what type of issues?
Software
When a mobile app is shut down, what might the user lose?
Unsaved data
What might a dim display mean?
There is a problem with the display panel.
Removing OS restrictions on an Apple device is known as ________.
jailbreaking
What hidden menu might exist to help with device calibration?
Diagnostics menu
In Android, where would you go to force stop an app?
Application manager
Which term refers to a collection of configuration and security settings that an administrator has created?
Profile
What term describes restarting a mobile device, whether you do it from within the OS or with hardware buttons on the device?
Soft reset
What is the process in which an organization tracks when its employees enter or exit a predefined area?
Geofencing
PGP and S/MIME are examples of ________.
encryption standards
Most mobile devices have a few ________ stickers that change color when exposed to water.
liquid contact indicator
Setting up equipment to spoof a carrier's tower and infrastructure is known as ________.
tower spoofing
What is the most accurate way to get a device's location?
GPS
Besides the display, what is a very large battery drain for a mobile device?
Wireless communication
Removing OS restrictions on an Android device is known as ________.
rooting
Most mobile devices allow the user to set a(n) ________ by using a password, PIN, pattern, fingerprint, and/or facial recognition to block strangers from accessing the device.
screen lock
A mobile device overheats for seemingly no reason. What is the most likely cause?
Defective battery
What type of authentication is a username and a password?
Single-factor authentication
Modern mobile devices use what type of battery?
Li-Ion
What is a last resort you can do if your device is stolen?
Remote wipe
What is one major indicator of a weak cellular signal?
Dropped connections
What is it called when you hold a system's power button for several seconds until it turns completely off?
Hard reboot
When should you attempt to repair a battery?
Never
Having a user logon at a certain time of day, or even within so many seconds or minutes of another event, is known as a(n) ________ factor.
temporal
Generally, mobile devices do not include a(n) ________ because they do not have a lot of services listening on open ports.
firewall
Note 
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