HW: Flashcards on Personal Qualities and Characteristics of Healthcare Workers

Empathy

The ability to understand and share the feelings of another

Deoendability

Being reliable and trustworthy in performing duties

Discretion

The quality of being careful about what one says or does especially regarding confidentiality

Responsibility

The obligation to perform tasks and duties to the best of ones ability

Competence

Having the necessary ability, knowledge, or skill to do something successfully

Acceptance of criticism

The willingness to accept feedback and use it for improvement

Enthusiasm

A strong excitement or eagerness to engage in work

Patience

The capacity to accept or tolerate, delay, trouble or suffer without getting angry or upset.

Honesty

Being truthful and transparent in all interactions, ensuring trust and integrity in the workplace

Willingness to learn

A readiness and openness to acquire new skills and knowledge, essential for personal and professional growth in healthcare

Tact

The ability to communicate sensitive information or handle difficult situations with consideration and respect for others' feelings.

Self-motivation

The drive to initiate and persist in tasks without external encouragement, fostering personal accountability and commitment in healthcare roles.

List five (5) factors that contribute to good health.

A balanced diet, regular exercise, sufficient sleep, stress management, and social connections.

List three (3) basic rules to observe in regard to shoes worn in a health career.

Shoes should be comfortable, non-slip, and easy to clean.

Why is it important to keep long hair pinned back and off the collar when a job requires close patient contact?

Keeping long hair pinned back helps maintain hygiene, prevents hair from interfering with patient care, and reduces the risk of transmitting germs.

What jewelry can be worn on a uniform?

Jewelry that is minimal, non-dangling, and does not pose a safety hazard

EXAMPLES: wristwatch or stud earrings.

List four (4) factors that must be met to avoid interfering with the communication process

Clear speech, active listening, appropriate body language, and a distraction-free environment.

What is wrong with interrupting before the patient has finished speaking

It disrupts the flow of communication, can lead to misunderstandings, and may make the patient feel undervalued or ignored.

Name four types of Nonverbal communication in healthcare.

Facial expressions, body language, gestures, and eye contact.

What are four ways to improve communication with a person who is blind or visually impaired?

Use clear verbal descriptions, speak directly to the person, offer assistance when needed, and use touch appropriately to convey information.

What are three common communication barriers?

Language differences, physical disabilities, and emotional barriers (Like trauma).

You are preparing a patient for surgery and all jewelry must be removed. A patient refuses to remove a religious neck chain. What would you do?

I would respect the patient's beliefs while ensuring safety. Discuss alternatives or consult with the surgical team.