Thẻ ghi nhớ: Key (TB) Hard copy: ____________________ messages tend to carry more weight, are more formal, and are taken more seriously in certain situations Body: In the ____________________ of an e-mail message, you should cover just one topic. Spam: Sending uns | Quizlet (copy)

Hard copy

____________________ messages tend to carry more weight, are more formal, and are taken more seriously in certain situations

Body

In the ____________________ of an e-mail message, you should cover just one topic.

Spam

Sending unsolicited advertisements, also called ____________________, either by fax or e-mail is illegal in the United States

Podcast

A(n) ____________________ is a digital audio or video file that can be downloaded to a computer or watched on a smartphone.

Subject line

An e-mail message should include a descriptive ____________________ to help ensure that the message will be read.

Guide

To, From, Date, and Subject in an e-mail message or a memo are called ____________________ words.

Personal

Unless your company specifically allows it, never use your employer's computers for ____________________ messages or entertainment.

Netiquette

Although e-mail is still a relatively new business communication tool, a set of rules for polite online interaction called ____________________ has emerged.

Instant

____________________ messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals. It is like live e-mail or a text telephone call.

Wikis

Teams or departments use ____________________ to collect and disseminate information to large audiences creating a database for knowledge management.

Research

Nicola is collecting information for a business document she is writing. We call this collection process ___________________.

Formal

Long reports and complex business problems generally require some use of ___________________ research methods.

Informal

Looking in the files and talking with your boss are methods of ___________________ research.

Direct

In the ___________________ pattern of organization, the main idea comes first, followed by details, an explanation, or evidence.

Indirect

Persuasive and bad-news messages should usually use the ____________________ pattern.

Complex

A(n) ___________________ sentence contains an independent clause (a complete thought) and a dependent clause (a thought that cannot stand by itself).

Passive

The refund authorization was processed by our customer service representative is an example of a sentence using the ____________________ voice.

Modifier

A dangling ___________________ results when the word or phrase the modifier describes is missing from its sentence.

Paragraph

A(n) ____________________ is a group of sentences about one idea.

Time

Before and meanwhile are examples of transitional expressions that show ____________________ association.

Prewriting

During the ____________________ phase of the writing process, the writer analyzes the audience and the purpose for writing.

writing

Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the __________________ phase.

Revising

Catherine is proofreading her cover letter and résumé for accuracy before emailing them to a prospective employer. She is in the third phase of the writing process, which is the ____________________ phase.

media

An interesting theory called __________________ richness describes the extent to which a channel or medium recreates or represents all the information available in the original message.

E-mail

The channel of choice for corporate communicators today is clearly ____________________.

Adaptation

__________________ is the process of creating a message that suits your audience. One important aspect of this process is tone. Conveyed largely by the words in a message, tone affects how a receiver feels after reading or hearing a message.

Tone

Conveyed largely by the words in a message, ____________________ affects how a receiver feels after reading or hearing a message.

empathy

Putting yourself in the receiver's shoes to better adapt your message to that person's needs is called ___________________.

you

Theresa has emphasized second-person pronouns (you, your) instead of first-person pronouns (I/we, us, our) in a letter to a customer. She is using the ___________________ view.

Jargon

___________________ describes technical or specialized terms within a field.

Communication

___________________ is defined as "the transmission of information and meaning from one individual or group to another."

Encoding

In the communication process, ____________________ means converting an idea into words or gestures that will convey meaning.

channel

When you decide the spoken or written means by which you will send a message, you have selected the ____________________ of communication.

decoding

When the receiver translates the message from its symbol form into meaning, it is known as ___________________.

feedback

The verbal and nonverbal responses of the receiver create ___________________, a vital part of the entire communication process that helps the sender know that the message was received and understood.

Nonverbal

___________________ cues include eye contact, facial expression, body movements, space, time, territory, and appearance.

Context

According to a model developed by cultural anthropologist Edward T. Hall, ____________________ refers to the stimuli, environment, or ambience surrounding an event and is arranged on a continuum from low to high.

Ethnocentrism

The belief in the superiority of one's own culture is known as ___________________. This natural attitude is found in all cultures.

stereotype

An oversimplified perception of a behavior pattern or characteristic applied to entire groups is a(n) ___________________.

Tolerance

___________________ _ means learning about beliefs and practices different from our own and appreciating them. One of the best ways to develop this trait is to practice empathy.