Managing Change

What should managers and leaders constantly monitor for pressures to change in their businesses?

Their internal and external environment.

What is employee resistance to change known as?

Forces resisting change.

What does Lewin's force field analysis help managers and leaders to compare?

Pressures or forces for change against the forces resisting change.

What is the outcome if pressures for change are greater than the forces resisting change according to Lewin’s analysis?

The change is likely to be successful.

What factor may act as a pressure for change in a business?

Poor financial performance.

What may a lack of resources provide in the context of organizational change?

Resistance to change.

What is one strategy proposed by Kotter and Schlesinger to overcome resistance to change?

Educating and communicating with staff.

How can facilitation help employees overcome resistance to change?

By providing support and resources.

What does participation in the change process provide to employees?

A sense of involvement and ownership.

What can coercion force employees to do regarding resistance to change?

Co-operate or accept redundancy.

What is a potential reason for employee resistance to change?

Employee self-interest.

What might cause employee misunderstanding in the context of change?

Not understanding how the change will affect them.

What term is used to describe employees' preference for the current situation?

Status quo.

What could lead to disagreements about the type of change needed within an organization?

Different assessments by employees compared to managers.