Chapter 10 - Active Listening

listening process

a method of communication in which a message is received, understood, remembered, evaluated, and then responded to

effective listeners

listeners that are able to execute tasks, interpret messages, maintain positive professional relationships, and respond

appropriately to the information they are presented with

receiving

the step of the listening process that refers to to the simple act of taking in a message

understanding

the step of the listening process that refers to interpreting the message.

remembering

the step of the listening process that refers to information you have received can be remembered for a short term or a longer

term

evaluating

the step of the listening process that refers to to how

we think about the information we have received

responding

the step of the listening process that refers to providing the speaker with feedback, indicating whether or not you have received, understood, remembered, and evaluated their message

passive listening

hearing the message, but not understanding or

processing what that message is

active listening

being fully engaged in the communication process by

concentrating and participating

deliberative listening

to listen with the goal of obtaining information

empathetic listening

listening with the goal of empathy

critical listening

to listen with the goal of judging or evaluating

clarity

the component of evaluating an oral presentation that asks: Is the information being explained to you in a concise manner?

organization

the component of evaluating an oral presentation that asks: Can you easily follow the points that the speaker is attempting to communicate?

effectiveness

the component of evaluating an oral presentation that asks: Did the presentation achieve what it was supposed to?

quality

the component of evaluating an oral presentation that asks: Was there strong evidence to support the claims or arguments being made in the presentation?

informal presentation

type of presentation that is much less structured than their formal counterparts and occur in a more relaxed setting

persuasive

a type of speech that when listening to you should be aware of your biases and keep an open mind

directions

there are several methods for taking accurate note of these

attentive listening

when you are engaged in and connected with what a

speaker is saying

respect

being able to communicate this for the speaker while listening is essential for workplace harmony.

notes

to accurately take these while listening attentively, write down key words to help guide your recollections

biases

being aware of these and keeping an open mind while listening to a perspective that opposes your own, is an important skill—especially when working with diverse individuals