Listening Styles

Flashcards about listening styles based on lecture notes.

What is relational listening focused on?

Focusing on the emotional chords present in communication (empathy).

What is a potential drawback of relational listening?

May sacrifice the ability to assess the quality of raw information/data.

What does analytical listening focus on?

Focusing on all of the details in a communicative exchange to decipher the message, categorizing and analyzing while listening.

What is a benefit of analytical listening?

Valuable in assessing complicated issues in a thoughtful manner.

What is a drawback of analytical listening?

Not usually responsive or time sensitive.

What is Task-oriented listening?

Focused on completing the job, with emphasis on requirements and deadlines.

What is a con of Task-oriented listening?

Impatience, lack of thoughtful analysis and careful planning.

What is the focus of critical listening?

Focusing on assessing the quality of messages within communication, heavily focused on accuracy and consistency of messages.

In what context is critical listening particularly useful?

Good for police interviews.

What is a disadvantage of critical listening?

May frustrate people because they are generally perceived as picking apart everything from others.