Emotional Life in Organizations

Affective Events Theory (AET)

a theory that describes how workplace events can generate emotional reactions that impact work behaviors, attitudes, and productivity

affect

an umbrella term used to describe the experience of moods or emotions, as experienced by the self both mentally and physically

affective response

generation of feelings in response to another's situation, communication, or demonstrated affect

emotional intelligence

the ability to perceive, understand, manage, and use emotions in the self and others

empathic accuracy

ability to correctly infer another person's thoughts and feelings

empathic awareness

an individual's ability to correctly identify the relevance of emotions to a situation

empathic actuation

the practice of governing emotions in the self or others in response to the context of a situation, also known as emotional regulation

perspective taking

the social cognitive process involved in assuming the perspective of others and understanding their thoughts and feelings

emotional regulation

the ability to control when and how emotions are expressed,

empathic attitude

the disposition to care about the emotional state of another person and attempt to positively influence it

emotion

short-lived affective experience, most typically tied to an identifiable catalyst.

Self-other awareness

recognizing the emotion that one is experiencing is originating from the experience of another person.

Mood

a diffuse and prolonged affective state, which can be difficult to trace to any particular event.

affective commitment

A strong positive feeling tethering a person to an idea or organization. The affective element of organizational commitment.