Flashcard Customer services

Body Language

Way a person moves/stands giving away important clues

Clients

Workers, manager, supervisor

Competitive Edge

Superior service over similar companies

Considerate

Being courteous, respectful

Customer

People who buy/use goods/services from the company

Enthusiasm

Positive customer relations

External Customer

Customers from outside the organization (outside)

Formal Tone

Uses neutral language and follows standard format

Industry

Part of business (health, food and retail)

Informal Tone

Casual form of expression

Internal Customers

Co-workers/boss, 'on the job customers' (inside)

Innovative

Introduce new ideas

Loyalty

Commitment to company's goods as if they are your own

Mission Statement

Summary of company's goals

Monitor

Paying close attention to every part of your customer service

Proactive Listener

One who expects and keeps in mind customer's need

Represent

Act officially for someone else

Respect

Treating a customer the way you want to be treated

Superior

Best service