CNA Chapter 6

Communicating with the Person

body language

messages sent through facial expressions, gestures, posture, hand and body movements, gait, eye contact, and appearance

comatose

being unable to respond to stimuli; unconscious

communication

the exchange of information - a message sent is received and correctly interpreted bye the intended person

culture

the characteristics of a group of people - language, values, beliefs, habits, likes, dislikes, customs - passed from 1 generation to the next

disability

any lost, absent, or impaired physical or mental function

esteem

the worth, value, or opinion one has of a person

gender identity

a person’s sense or feelings of being male, female, a combination of male and female, or neither male nor female

holism

a concept that considers the whole person; the whole person has physical, psychological, social, and spiritual parts that are woven together and cannot be separated

need

something necessary or desired for maintaining life and well-being

nonverbal communication

communication that does not use words

paraphrasing

re-stating the person’s message in your own words

religion

spiritual beliefs, needs, and practices

risk factor

something that increases the chance of illness or injury

self-esteem

thinking well of oneself and seeing oneself as useful and having value

verbal communication

communication that uses written or spoken words

to address patients and residents with dignity…

greet the person by title (Mr. Smith), do not use their first name or other name unless they ask you to, do not call them grandma, papa, sweetheart, honey, or other endearing terms

basic needs for life

physical, safety and security, loving and belonging, self-esteem, self-actualization. (lower level needs must be met first)

physical needs

oxygen, food, water, elimination, rest, and shelter are all needed to live and survive

safety and security needs

the person needs to feel safe from harm, danger, and fear, in healthcare people experience pain and discomfort around the unknown procedures and treatments so talk them through what you’re doing

love and belonging needs

relates to love, closeness, affection, and meaningful relationships with others

self-esteem needs

to think well of oneself and believing to have value, ill, injured, older, and disabled people tend to lack this

need for self-actualization

self-actualization is to experience one’s potential, it involves learning, understanding, and creating the limit of a person’s abilities, this need is rarely ever totally met

bariatrics

the treatment and control of obesity