Libel
making false statements that harm an individual's reputation
Misrepresentation
making unrealistic claims about products
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Libel
making false statements that harm an individual's reputation
Misrepresentation
making unrealistic claims about products
Negligence
health hazards in a business setting
Incompetence
not having the skills or abilities necessary to perform satisfactorily
Genuineness of assent
all parties know what they are agreeing to
Consideration
the agreement must include something of value that both parties bargain for
Capacity
having the mental and cognitive ability to make and understand the agreement and the consequences of their actions
Legality of purpose
the agreement must not violate any laws
Joint venture
arrangement that involves two or more businesses entering into a relationship by combining complementary resources
Partnership
the profits are divided among the partners who sometimes disagree as to how profits should be divided
Corporation
the profits are divided among the stockholders
Sole proprietorship
A person who owns the business and is personally responsible for its debts.
Estate tax
collected from a person's estate upon his/her death
Income tax
what business withholds from its employees' wages
Sales tax
charged on sales of certain goods and services by state and/or local governments
Corporate tax
paid by corporations rather than customers
Channels must be __________ to be effective
properly managed
Channel intermediaries can be responsible for __________
marketing functions such as buying, selling, pricing, marking, storing, packaging, promoting, and financing
Human resources activities include __________
recruiting workers for the business, training employees, and monitoring union activities
Well written proposals include __________
specific benefits
Each group of stakeholders has __________
different needs and expectations
Lower tariffs
a global trend that might encourage an entrepreneur to consider international business opportunities
Trademark protection for the __________
company's logo
Private equity
Investment in shares outside a stock exchange
Collateral savings
Collateral is a property or other asset that a borrower offers as a way for a lender to secure the loan
Trade credit
credit extended by one trader to another for the purchase of goods and services
Proximity
nearness in place, time, order, occurrence, or relation.
Feasibility
capable of being done, effected, or accomplished
Financial staments list ________
assets, liabilities, and owner's equity,
Income statement is close to the company's __________
balance sheet
Financial picture describes a business's __________
income statement
Managerial accounting
focused on providing financial information for internal organizational use
Financial accounting
information is used outside of the organization
Marginal analysis compares marginal cost and marginal revenue to determine _________
the amount of output that produces the greatest - profit-maximizing quantity of output
Sales force composite
a sales forecasting technique that creates accurate forecasts for individual products
Commission
a percentage of the total sale amount paid to the individual who makes the sale - it's part of their salary
Fundamental analysis
involves studying all aspects of a company in an effort to understand its intrinsic value
Vertical analysis
used to show the relationship of each component to the total within a single financial statement
Horizontal analysis
is a comparison of the same items on a company's
financial statements for two or more periods
Horizontal analysis
is a comparison of the same items on a company's financial statements for two or more periods
A tagline is a __________
company's slogan
A vision is the future a __________
business desires to create
A mission statement is a __________
brief summary of what a business owner wants to be doing
Companies often have to invest time and money to comply with __________
tax standards, environmental regulations,
employee protection laws, and many other government guidelines
IPO (initial public offering) process means that the business owner is __________
selling stock to the public and giving up
control of some or all of the business
Businesses screen applicants for open positions by using computer software that __________
scans the application or résumé and searches for key words
Careful selection of employees can save money through __________
reduced costs associated with hiring and training and through increased levels of productivity
An advantage of training staff is that it __________
tends to increase employee satisfaction.
Marketing-information management
involves gathering, accessing, synthesizing,
evaluating, and disseminating information for use in making business decisions
Product/Service management
involves obtaining, developing, maintaining, and improving a product or service mix in response to market opportunities.
A lack of management depth is a __________
potential weakness that a manager might identify
The length of time that businesses use and store their records can __________
vary greatly
An environmental scan provides information that __________
helps the business make decisions, such as whether it should expand into other markets.
Because operations managers control so much of a business's money, they must __________
focus on keeping costs low
Purchasing
a business function which involves the planning and procedures necessary to obtain goods and services for use in the business or for resale
Businesses must have __________
efficient production in order to be competitive
It is important for a business's management team to __________
monitor all aspects of the business so it can maintain or exceed the quality level that its customers expect.
Operating expenses include __________
variable and fixed expenses
Variable expenses may be __________
different from month to month, e.g., payroll and supplies.
Fixed expenses remain the __________
same for an extended period of time, e.g., mortgage or rent
Liability
a debt owed either short-term (due in the current fiscal year) or long-term.
A business needs to __________
estimate sales before it can budget for expenses.
Net profit
money remaining after operating expenses are subtracted from gross profit, which is the money left after the costs of goods expense is subtracted from total income.
In the final stage of supply chain management, customers may__________
return defective products
Business process thinking is customer focused and meant to __________
help a company work more efficiently and achieve goals
When bottlenecks in business processes develop, an effective manager would __________
most likely redesign the business processes to eliminate the bottlenecks
Competition is one of the main external factors that may cause a firm to change its __________
businesses processes.
Supply chain management is a career area in which employees __________
supervise the complete process of getting products into the marketplace
Corporate governance creates a __________
more transparent business environment
A board of directors is __________
elected by stockholders
Performance standards should be __________
measurable
Oligopolistic market
market in which there are relatively few sellers, and industry leaders usually determine prices
Monopoly
there is only one seller or provider of a good or service, and no substitutes are readily available.
Monopolistic competitive market
there are many buyers and sellers and a range of prices, rather than a single market price
Pure competition
many buyers and sellers of nearly identical products, and marketers have very little control over pricing.
Grassroots marketing involves __________
relying on a group of customers to spread a company's marketing message
Cause marketing occurs when __________
a company partners with a nonprofit or charity in a
way that benefits both organizations
Independent sales consultants could earn bonuses, prizes, and vacations. This is an example of a company using __________
push money as a sales incentive
Sweepstakes involve __________
games of chance in which
customers win prizes.
A comfortable waiting room with good magazines is an example of a __________
service provider having
quality tangibles (capable of being touched)
Risks help businesses __________
determine objectives.
A risk inventory is a __________
listing of an organization's entire critical enterprise-wide risks.
A risk assessment is a __________
tool used in risk management
Enterprise risk management allows a company to ___________ the risk in every level of an organization
plan, organize, lead, and control
A risk control is a __________
tactic to mitigate a perceived risk.
To maintain or increase market share is set by __________
top management
Businesses can change its marketing mix (price, place, product, promotion) to __________
reflect any shifts in the environment
The market analysis requires __________
considerable time and external research
Calculate sales-to-receivables ratio by __________
divide sales by account receivables
The change management approach ensures __________
that changes are implemented in the best possible way and that those changes will lead to long-term benefits.