MGMT 470 Final Questions

What is power in an organizational context?

The ability to influence decisions and control resources.

What is legitimate power?

Power from one's position; the right to make decisions and expect compliance.

WHat is reward power

Power to provide rewards for compliance, tied to one's position.

What is coercive power?

Power to punish noncompliance; based on fear.

What is personal power?

Power derived from the person, not the organization

What is prestige power?

Power from one's status and reputation.

What is organizational politics?

Informal ways to gain power beyond merit or luck.

What is leader political support?

Leaders using political behavior to help followers gain resources.

What is political skill?

Social astuteness and behaviors that create trust and sincerity.

Difference between position and personal power?

Position power leads to compliance; personal power leads to commitment

When do people engage in organizational politics?

When structures are pyramid-shaped, standards are subjective, or there's uncertainty.

How can leaders reduce negative politics?

Set examples, avoid favoritism, hire with integrity, discuss issues openly.

Name one ethical political tactic.

Building relationships with coworkers.

Name one unethical political tactic.

Backstabbing.

What is commitment in influence?

Full enthusiastic effort from the target of influence.

What is compliance in influence?

Partial effort; the person complies without enthusiasm.

What is resistance in influence?

The person opposes and avoids the request.

What is leading by example?

Influencing by being a positive role model.

What is upward appeal?

Using someone with higher authority to influence.

What are Machiavellians?

Manipulative people who control others for self-gain.

Name one ethical influence tactic.

Using rational persuasion.

Name one neutral influence tactic.

Ingratiation.

Name one unethical influence tactic.

Undue pressure.

What is the SUCCES acronym?

Simple, Unexpected, Credible, Concrete, Emotional, Story.

What is teamwork?

Work done with shared goals and commitment by all members.

How can leaders foster teamwork?

Build trust, coach, support, grow, inspire, empower.

What is engagement?

High personal investment in job tasks.

What is expectancy theory?

Effort depends on expected rewards.

What is self-efficacy?

Confidence in one's ability to do a task.

How can we improve employee commitment?

Provide meaningful work, feedback, relationships, recognition, and coaching.

What is meaningful work?

Work that feels like it matters or makes a difference.

What is valence in expectancy theory?

The attractiveness of an outcome.

What is instrumentality?

Belief that performance will lead to outcomes.

What is expectancy?

Belief that effort will lead to good performance.

What is the formula of expectancy theory?

Expectancy → Instrumentality → Valence.

What is the key finding of goal theory?

Specific, difficult goals improve performance more than easy or vague ones.

What is innovation?

Creating new ideas and implementing them.

What is creativity?

Producing novel and useful ideas.

What is intuition?

Experience-based knowing done unconsciously.

What is the experience of flow?

Deep engagement where the task is enjoyable for its own sake.

What is the pet-peeve technique?

Brainstorming by identifying possible complaints.

What are the 5 steps in the creative process?

Recognition, immersion, incubation, insight, verification.

Name one technique to enhance creativity.

Brainstorming.

Name one block to creativity (Ed Catmull).

Fear of failure.

Name one method to manage creative workers.

Give them flexibility and minimal structure.

Name one self-help technique for creative problem solving.

Keep a systematic place for recording ideas.

What is linguistic style?

A person’s characteristic speaking pattern.

What is making the rounds?

Leaders casually visiting constituents to listen and share information.

What is the win-win approach to conflict?

Both sides gain something valuable after conflict resolution.

Name one principle of inspirational and powerful communication.

Use emotional and heavy-impact words.

Name one principle of persuasion.

Reciprocity: People repay in kind.

What is listening as a leadership skill?

Creating dialogue where people understand each other by listening first.

What are the 5 key health habits from Episode 12?

Sleep, balanced diet, exercise, mental activity, social relationships.

What was the key lesson from Episode 14 on anchoring bias?

First information overly influences decisions; question first impressions.

What is the strongest predictor of divorce according to Gottman (Episode 16)?

Contempt, like sarcasm and eye-rolling.

Name one principle of thriving relationships from Episode 17.

Love maps.

What was Brad D. Smith's (Episode 41) key leadership lesson?

Be a learn-it-all, not a know-it-all.

What are Nick Epley's (Episode 51) lessons on connection?

When in doubt, reach out; talk, don’t type.

What is Nate Pettit's (Episode 76) lesson on listening?

"Truth comes after the pause"—give people space to speak.

What is Daniel Pink's (Episode 102) lesson on motivation?

Action precedes motivation; just get started.

What is Chris Voss's (Episode 116) salary negotiation advice?

Focus on value and success first.

What is the key finding from Episode 123 on happiness?

Strong relationships are the #1 predictor of happiness and health.

Name one tactic to gain power.

Control vital information (e.g., weekly emails).

Name one tactic to build relationships.

Display loyalty.

Name one tactic to avoid political blunders.

Never criticize the boss in public.

What is the goal of exchanging favors?

Aim for win-win outcomes.

Name one way to help employees be more committed.

Provide coaching.