test 3

___________is the two-way process of reaching mutual understanding, in which participants not only exchange information, news, and feelings but also create and shares meaning

communication

according to the communication process, the __________ is the source of the message that initiates the communication cycle

sender

according to the communication process, the _____________ is the information that is being communicated

message

according to the communication process, ____________ is any factor that keeps the message from being received properly

noise

communication in which information is shared along the different levels of the organizational structure and complies to specific processes and standards which is known as ____________

formal communication

invoices, order receipts, and customer surveys are all examples of ___________ communication

external

what is the formal transmission of information, rumors, and gossip from person to person

grapevine

_____________ is the terminology that is specific to a particular profession or group

jargon

poor listening skills, lack of credibility, lack of confidence, language differences, and biases/stereotypes are all examples of _________ to communication

individual barriers

which organizational barrier refers to when someone of lower level does not understand something that someone of a higher level knows from past experience and knowledge

status difference

which of the following is the richest medium of communication listed

a. face-to-face
b. video conferencing
c. two-way radio
d. telephone

a. face-to-face

which of the following is the least rich medium of communication listed

a. face-to-face
b. video conferencing
c. two-way radio
d. telephone

c. two-way radio

effective communication is made up of ______

accuracy, timeliness, completeness, and credibility

_______ is the process of predicting both our labor demand and supply for the different jobs in an organization

forecasting

A(n) _________ interview is a standard process of interviewing in which candidates are evaluated based on a pre-defined list of items

structured

the process of evaluating and measuring employee performance to make sure that they are meeting individual and organizational goals in through ________

performance management

improving employee's knowledge and skills for jobs they might hold with the organization in the future is called _______

development

what is a formal conversation with an employee that is leaving the organization to better understand the reasons turnovers are occurring

exit interview

who/what is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of age, sex, religion, color, disability, etc

equal employment opportunity commission

the rate at which employees leave an organization is known as ________

turnover

which type of turnover is classified by employees that leave the organization for better opportunities, better pay, better management, or for many other cause over which an organization may have direct control

avoidable voluntary turnover

what is unwanted sexual attention that creates an adverse working environment

sexual harassment

which federal act establishes the first minimum wage and minimum standard of living for American workers

fair labor standards act

___________ appraisals are rooted in the perception of the manager or supervisor doing the appraisal

subjective

what is the compensation above and beyond just the base pay and may include bonuses, stock grants or options, profit-sharing, or other programs

incentives

which type of performance appraisals eliminate bias by using tangible measures to determine employee success

objective

___________ is the process of finding and attracting new employees

recruiting

which of the following is an example of internal recruiting

a. an employee uses her social network to find a new employee
b. attending a career fair at a nearby university
c. an online job site
d. moving an employee from one department to another to fill a vacant position

d. moving an employee from one department to another to fill a vacant position

what is the order of the four stages of selection from beginning to end

Initial, Substantive, Discretionary, Contingent

__________ is the open access to information, which may reduce corruption and other organizational issues

transparency

what guidance is provided by an advisor or counselor in a company or industry

mentorship

_________ is advocacy through the use of influence or authority to help others advance

sponsorship

the values, beliefs, and system shared assumptions that influence people and behaviors within an organization is called ________

organizational culture

the _________ allows you to determine what type of culture fits your organization so you can help to make sense of how you operate as well as how best to lead and change within your organization

competing values framework

_________ are the explicitly stated values advocated by a company's leadership

espoused values

informal guidelines about what is considered proper social behavior in a particular group or social unit are known as ________

norms

_________ are objects or ideas that are used to convey meaning to those within the organization

symbols

which of the following is an informal aspect of an organizational culture

rituals

which of the following is a formal aspect of an organizational culture

hiring selection

___________ is the first stage of the social identity theory, also known as the mental categorization of people in different groups based on common characteristics

social categorization

things such as income, material status, appearance, and religion are all ________ in Gardenswartz and Rowe's diversity wheel

external dimensions

__________ is the inner-most dimension of Gardenswartz and Rowe's diversity wheel

personality

According to Gardenswartz and Rowe's diversity wheel, ___________ are the characteristics in each person that are uncontrollable

internal dimensions

A(n) __________ culture is focused around creation; leaders have more success as innovators or entrepreneurs

adhocracy

The market culture is focused around__________; leaders tend to drive hard and be proven producers

competition

according to the competing values framework, a clan culture is located in the quadrant of higher __________ and ________

internal orientations; flexibility

according to social identity theory, _______ is the comparison of the group you identify yourself as belonging to and other groups

social comparison

__________ values are the values and norms that are actually exhibited by employee behavior

enacted

___________ can vary from celebrated award ceremonies to simple meetings

rituals

stereotypes, discrimination, and lack of support for family programs are all _______ to diversity that organizations face

barriers