Field Operations in Tour Management

These flashcards cover terms and concepts related to field operations management in the tourism industry, focusing on roles, responsibilities, and documentation.

Log Book

The basic working tool of field operations, containing records of activities and services delivered to travelers.

Field Operations Supervisor

The overall coordinator managing all activities in field operations, including transfers and tours.

Tour Coordinator

A person responsible for organizing the details of a tour and managing travel needs for clients and staff.

Tour Guide

An individual who provides company and information to travelers, working on established routes or with specific locations.

Airport Representative

Hotel personnel who assist guests with flight arrangements and greet VIP guests at the airport.

Transfers

Transportation services from a gateway to lodging and vice-versa, including arrival and departure transfers.

Arrival Transfer

Transportation service for clients arriving at a destination, detailing arrival methods and meeting arrangements.

Departure Transfer

Transportation service for clients departing from a destination, outlining pick-up arrangements.

Optional Tours

Additional journeys offered for pleasure, available for purchase by clients along with specified details.

Sightseeing Tour

A tour including visits to several locations, with arrangements for transport and meals.

PAX

Abbreviation for passengers or participants indicated in travel documentation.

ETA-ETD

Estimated Time of Arrival (ETA) and Departure (ETD), expressed in military time for client transport.

Vehicle Assignment Sheet

Document detailing specifications of the vehicle assigned for a service, including driver information.

Tour Guide Assignment Sheet

A form containing all details related to the management of a tour group assigned to a tour guide.

Tour Group

A collection of travelers gathered for a specific tour.

Check-in

The process of registering guests upon arrival at an accommodation.

Coordinate

To manage and organize activities or personnel for efficiency and effectiveness in tour operations.