Case Study: ch.3 communicating for success

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5 Terms

1
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When asked whose side Sandy believes, she should:

remain neutral

2
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If Sandy continues to feel pressured about taking a side, her best course of action is to ask her ________ for help in resolving the matter.

manager

3
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If Sandy is feeling victimized about the pressure to get involved in the conflict, she may feel tempted to discuss it with other staff, which would be:

detrimental to maintaining a professional relationship at work

4
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If pushed into the conflict, what should Sandy say to Sam and Bonnie?

I like you both and do not want to be involved in your argument

5
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Sandy’s best course of action is to:

treat both coworkers respectfully and fairly.