chp 1

Contingency Approach

The idea that there’s no one-size-fits-all solution; the best approach depends on the situation.

Soft Skills

Interpersonal skills like communication, teamwork, and emotional intelligence.

Human Capital as a Competitive Advantage

The value employees bring to an organization through their skills, knowledge, and abilities.

Ethics

Moral principles that guide behavior in the workplace.

Unethical vs. Illegal

Unethical = morally wrong; Illegal = against the law.

Whistleblower

Someone who exposes unethical or illegal behavior in an organization.

Causes of Unethical Behavior

Factors like pressure, greed, or lack of oversight that lead to unethical actions.

Problem

A gap between the current state and the desired state.

Problem-Solving Approach

A systematic method for addressing problems (e.g., identify, analyze, solve).

Person Factors

Individual traits like personality, skills, and attitudes that influence behavior.

Situation Factors (Person-Environment Distinction)

External factors like culture, resources, or workplace environment that influence behavior.

3 Levels of OB

Individual, Group, and Organizational levels of analysis.