Waffle House Call System

Pull

MEATS
-Call the number and then the type of meats
example: PULL 1 bacon

Drop

HASHBROWNS
"In the ring"=plain hashbrowns
"Scattered"=scattered hashbrowns
If the ticket calls for both kinds of hashbrowns say the number in the rings....example-DROP three hashbrowns, one in the ring

Mark

MARK=complete order

How to Call-In a ticket

-Stand on the mark "the white tile"

-Speak clearly and loudly

-Repeat the guest check from top to bottom and the abbreviations from left to right

-Listen to the grill operator to call back the order

-Thank the Grill operator for calling back the order

-Don't move from pull, to drop to mark without finishing the steps

On

ON is used when you have more than one of any item

-example: Pull 1 sausage, 1 bacon; Mark; Waffle "On" two

Make

MAKE is when there is a difference between two of the same menu items on a single order

-example: customer one orders a waffle and customer two orders a pecan waffle "Mark waffle on two; MAKE one pecan"

Like

LIKE is used when multiples of the same thing is combined on one plate

-example: Mark Grilled cheese on 2 "LIKE" 1

On-the-Side

ON-THE-SIDE refers to a menu item that would normally be served with other items

-example: A customer would like scrambled eggs with no grits or toast

Call in, "MARK order scrambled, ON-THE-SIDE (eggs and omelets are the only items that are called in as on-the-side"

Hold

HOLD means that a customer does not want something that automatically comes with the menu item

-example: "MARK texas patty melt; HOLD the onion"

Instead

INSTEAD is used when a customer wants to substitute and item not normally included with a meal

-example: A customer orders 2 eggs over medium but prefers sliced tomatoes "INSTEAD" of grits.

Call in "Order Over Medium; tomatoes "INSTEAD"

To-Go

TO-GO is used when a customer wants to eat outside the restaurant

-example: MARK; TO GO; Quarter cheese deluxe plate